Spam Protection

[#1]

Clearly, spam has been a huge issue for you, our customers, and us, especially over the past couple of weeks. From a Support Pages perspective, the team has been kept really busy keeping the content up to date with the many fixes that have been put live; not least the new Webmail and spam filtering. It's been heartening to read some of the great feedback left as 'Smiley face' ratings for these pages. It really does make one heck of a difference to know what 'hits the spot' and conversely, what perhaps goes 'wide of the mark' in our Support Pages. I collected my 'home' email the other night (it's not work so I don't often I have to admit) and nearly fell off the chair. I only downloaded 35 emails, not the usual 600 or so. Then I remembered I'd had our new spam filtering activated and all the mail tagged as [-SPAM-] is now kept server-side and not downloaded - brilliant! The following paragraphs explain a bit more about the new Spam Protection, how to benefit from having less unwanted mail flood your Inbox and how to use Webmail to check on what spam you have received. -- As you may be aware on Thursday 24th May we introduced our improved Spam Protection feature for all customers. If you did not opt in or out of this via the Member Centre then we will have automatically switched on Spam Protection for your account. What is Spam Protection? You can move any emails that are marked as [-SPAM-] by our spam filters to new ‘Spam’ folder in your Webmail. These emails will not be downloaded by your email software so you should see a big decrease in the amount of junk email which arrives in your Inbox. For full details on how it works read our Spam Protection guide. Where is my ‘Spam’ folder? If you opted in for Spam Protection then as soon as you receive a message our filter thinks is [-SPAM-] a ‘Spam’ folder will be created in your Webmail. If this hasn’t happened then please do the following: 1. Visit: http://webmail.plus.net and log in 2. Click the 'folders' link at the top of the page 3. At the bottom of the page there will be a folder called INBOX.Spam 4. Select the folder and click the ‘Subscribe’ button 5. Click [Check mail] on the left-hand menu pane 6. Your ‘Spam’ folder will now appear at the end of the folders list, underneath ‘Trash’ (Customers on Force9 and Free-Online would use http://webmail.force9.net and http://webmail.free-online.net ) Note: You will have a ‘Spam’ folder for all of the mailboxes you use. You can check these in exactly the same way through Webmail. Any emails which that are left in your ‘Spam’ folder will be deleted after 30 days. What happens if my email is wrongly marked as spam? When you log into Webmail you can check your ’Spam’ folder and see what emails have been marked as [-SPAM-]. This means you won’t lose any legitimate messages, but you will be able to delete any unwanted spam. For information on how to stop legitimate emails being marked as spam and find out how to train the spam filters to pick up previously undetected spam please see the Spam Protection Guide.