For the past couple of weeks I've been compiling a list of usability problems with the portal and drawing up some recommendations. I ran a workshop today to present the findings to the rest of the portal team (and half a dozen other folks).
Most of what I said had been said before. Everyone knows that the site could be a lot better. In many cases we already know what needs to be done to improve it. The stumbling block was the lack of an overall vision and somebody to oversee the execution of that vision.
As PlusNet's new resident usability 'expert' I hope to fix that! We now have a record of the issues, we're working on putting our vision into words, and I'm responsible for making sure we continue going forwards.
In Wojtek's words: the portal revolution has begun...
