Further to last month's presentation of results (available here). The results of this month's Customer Support Feedback Survey have been collated.
In particular, I personally feel the following acheivements are worthy of a special mention :
Recorded Messaging at Start of CallEvidently the effectiveness of this is much betterWas your call answered as quick as expected?More people now say "Yes", than "No"!How long were you waiting?Huge decline in longer wait timesAgents' adapted approach to the callIncrease in effectiveness of this
Going forwards, we will publish the results of this survey where possible. But, a big well done to all in the CSC!
Here's the Presso! (1.3Mb, PPT)
(if you can't open this, get the viewer here!)