Which? - the largest independent consumer body in the country - has given Plusnet’s UK home phone and broadband its fifth consecutive product recommendation. Plusnet home broadband is the only internet services provider to gain a Which? recommended icon for their stand alone broadband following their latest customer satisfaction survey, of which the results have been released today. Plusnet is also one of only two providers to gain a product recommendation for our combined home phone and broadband packages. Read on to find out more ... Plusnet broadband gained a five star rating for accuracy of bills with four star ratings for technical support, customer service, ease of contacting, ease of set-up, connection reliability, clarity of bills and value for money. Our home phone and broadband gained four star ratings across all categories.
How we scored
To become a 'Which? Recommended Provider' a product must receive an overall score of at least 70% in the survey and get an average or above ratings for all other aspects of service. Plusnet broadband gained an overall score of 73% with our home phone and broadband packages achieving 76%. The Which? survey takes place every six months and we've now featured in the list of recommended providers since September 2011.
What they said
In the Which? magazine out this week, the broadband report concludes that:
“Plusnet’s broadband and home phone packages are great value and are highly rated by its customers.”
Our CEO - Jamie Ford, had this to say:
“We have made many improvements to our products and services over the last 12 months including the launch of unlimited broadband. To get this recommendation for the fifth time running, based on genuine customer feedback, is very rewarding after all this hard work.”
Switching to Plusnet has never been easier, simply visit www.plus.net/switch to choose a broadband package that suits you. Provide us with your MAC (migration authorisation code) when you sign up (available from your current provider) and we'll do the rest of the hard work for you. Thinking of switching to Plusnet and have a question you'd like to ask? Feel free to leave a comment below and we'll do our best to get back to you ...