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Plusnet Fibre Trials Update

Plusnet Fibre Trials Update

Plusnet Fibre Trials Update

The FTTC (Fibre to the Cabinet) trial is now closed for residential customers. Residential customers requiring an FTTC connection should visit www.plus.net/fibre for our new fibre products.  FTTC Business trials are still ongoing. Following the post we made at the beginning of the month we are now closing the first phase of our FTTC trial. We now have over 600 customers on FTTC and just over 100 orders in progress or requests waiting to go on. We also have a further 70 customers on FTTP. We would like to thank everyone that has taken part in the trial so far, the feedback we've had has been very helpful and is very much appreciated. We are currently working out all of the commercial details for launching a full fibre product later in the year and so want to begin the beta phase of our trial. This beta phase will be a commercial trial of FTTC so that we can prepare for the launch and ensure that all of our processes and training are correct. The Fibre Beta Trial will be available on Value, Extra, Pro and all Business ADSL products and will cost an additional £12 (inc VAT) per month on top of the standard subscription cost. The Beta Trial is open to existing residential customers on one of our older products, however they would need to change to Value, Extra or Pro to take part in the Fibre Beta Trial. We would recommend that customers select Extra because of the higher usage allowance. We have seen that on average people use about 40% more usage by going to FTTC. This is likely down to people using the Internet more and using richer content like iPlayer in HD. Every customer that is currently on FTTC or has already applied to get FTTC and it is available to them will be able to stay on their current product at the existing price for as long as they like. Should they wish to change product then they can do to any of the products we have on sale but from April they would only be able to change to a Plusnet Fibre product. We are very pleased at the overall performance of FTTC, we made a few internal changes yesterday to resolve a few small bugs in the system (for example, customers should shortly see the speed showing as 37Mbps on our website instead of 20Mbps) and have been busily training some of our support team. If you would like to take part in our Fibre Beta Trial then please go to http://trials.plus.net and raise a ticket with the answers to the questions there and we'll process your request. If you have any questions or comments then please feel free to take a look at our Fibre Trials forum here. Dave Tomlinson Plusnet plc

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