cancel
Showing results for 
Search instead for 
Did you mean: 

Plus - The Plusnet Newsletter, Issue 29

Plus - The Plusnet Newsletter, Issue 29

Plus - The Plusnet Newsletter, Issue 29

 

 

Festive greetings from issue 29 of the Plusnet newsletter

It's been an exciting year for Plusnet, and this issue of Plus is dedicated to major events and changes that have happened in 2010, as well as a sneak preview of what 2011 will bring. Cheers!
         
         
   

 

Good honest broadband from Yorkshire

Our major news is the launch of our new marketing campaign. You may have noticed it out and about, and we hope you like it. We're advertising on TV, radio, billboards and in most of the national papers championing our strong Yorkshire heritage. We have a lot to shout about and want to get our Good, Honest Broadband out to as many people as possible. We're very proud of our Yorkshire roots, our excellent service and our commitment to delivering great products at affordable prices. So we thought it was time we shared the Plusnet secret. You can help us spread the word, and get something from us as a thank you. Why not recommend us to your friends and family through our 'My Referrals' scheme? For everyone you refer you'll get money off each month, as well as the satisfaction of sharing a good thing. It is Christmas, after all!
 
         
         
   

 

Have Christmas on us and M&S

As a special Christmas treat we've teamed up with M&S to offer you the chance to win a fantastic prize to take the strain from some of that Christmas shopping. We've got three lots of M&S vouchers to give away, £250 for 1st prize, £150 for 2nd and £50 for 3rd. The best bit is that you don't need to do anything to be in with a chance of winning. As you've received this newsletter, you're already in the draw for the prize. So fingers crossed that the next email you receive from us will be telling you that you've won! Good luck. Full terms & condiitons can be found here.
 
         
         
   

Plusnet Protect - helping you to stay safe online

An exciting addition to our product range this year is our Plusnet Protect service powered by McAfee, designed to help keep your computer safe from online dangers and threats. It's already included at no extra cost if you're using our Extra or Pro services, as well as most of our older products. And if you're on Value, Essential, Broadband Your Way Option 1 or Unlimited, you can protect your family's online life for just £2 a month. Plusnet Protect helps to: Block viruses – Anti-virus software stops viruses getting onto your computer, checks there are none already there and removes any found Block spyware – Anti-spyware software stops spyware being installed and removes existing spyware, keeping your data safe Stop hackers – The firewall prevents unauthorised access to your computer and your data Protect your identity – Anti-phishing software protects your identity Protect your children - Parental controls lets you set boundaries, so your children can browse the Internet, with offensive content and pictures filtered out Sounds good, doesn't it? So if you're not already protected, head on over to the Add-Ons section of our website, and check the terms and conditions here.
 
         
         
   

Friendly, reliable Yorkshire support

Late 2010 saw the move of all our customer service and technical support back into our Sheffield offices in the UK. So now if you call us for help, you're guaranteed to be talking to one of our friendly support staff right here in Yorkshire. Now everyone is under the same roof, we'll be able to get things sorted out for you even more quickly.
 
         
         
   

 

Come chat with us on Twitter!

We're always trying to find better ways for you to get in touch with us if you need anything. That's why we developed such extensive online support pages, and why we created our Help Assistant. You'll already know you can get in touch by calling us or raising a support ticket, but did you know you can also ask for help and get service updates via Twitter? Apart from being a good place to ask for some help if you're having trouble with your connection, we also post up-to-date information about any major outages, and unplanned maintenance. So, if you have a phone capable of checking Twitter updates and your internet drops, you can pop onto our feed and find out if there are any problems in your area, and what's being done to fix it. If you want to see how it works, or want to give it a try, just follow Plusnet here.
 
         
   

 

More reasons why your service leads the way

We're proud of the quality of services we provide, and hopefully you'd agree, but it's always nice to get recognition from someone else. We won the top industry accolade for Consumer Customer Service at this year's Internet Service Provider Awards. The judges were impressed with our flexibility and the effective way that we handle complaints. For the second year in a row, we've won the 'Best Value Home Broadband' award at the Top10.com Broadband Awards. The judges recognised our passion for consistently providing great broadband: "Plusnet win this award for the second consecutive year in recognition of their continued commitment to offering a quality, stand-alone home broadband service with a low annual cost". We've also collected two more uSwitch awards, this time for 'Best Technical Support' and runner-up for 'Overall Customer Satisfaction'. According to the uSwitch 2010 Broadband Customer Satisfaction Report we're helping set the pace for customer satisfaction.
 
         
   

 

Well that's about it from us this year. Just one last treat we've got for you. A very clever Plusnet customer called Ashley Williams has made our very own Plusnet app for iPhone. So if you want up to the minute info from Plusnet direct to your iPhone, head on over to the app store now. Next year we'll be bringing you more exciting developments, including the introduction of our super-fast Fibre broadband services, so look out for more amazing products. We hope you have enjoyed this festive edition of the Plus newsletter, and from all of us on the Plusnet team have a Merry Christmas and a Happy New Year.
 
         
         

Changing email address? Update your contact details.

You’ve received this email because you’re a Plusnet customer. If you don’t want to receive emails like this from us, please click here: preferences. Please note that by changing your preferences, you won’t receive promotional emails from Plusnet, including free gifts, competitions and information about new services. Please don’t reply to this email as this is an unmonitored address. Plusnet plc Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY Registered in England no: 3279013
 

 

0 Thanks
4 Comments
337 Views
4 Comments
Not applicable
I signed up with plusnet at the beginning of march, mid March money was taken from my bank account by direct debit for a broadband service which to date has not been activated, i received notification that my phone line would be live on 29 march 2011 and notification that a second direct debit payment was due to leave my account. I have not yet received a broadband/internet/phone service from plusnet, yet they have taken money from me, when i spoke to customer services after waiting half an hour on the phone, i was advised that i should have read my contract to acknowledge that the service is not guaranteed. Does that mean that plusnet are a conning money from individuals or the customer service advisor is unaware of his job role?Huh
Not applicable
Hi Leonie, Sorry to hear you're having problems, and of course you should expect a service from us! I've managed to locate your account and am looking into things at this end for you. I'll update your support ticket as soon as I know more. I'll also look at sorting out your billing once your service has been established. Thanks for your patience...
Not applicable
Just to update you Leonie, we've run some tests on your line but been unable to identify a fault. Looks like we're going to need to send an engineer to your house. If you can provide the times/dates that you'll be available as per the information I've put on your support ticket then we'll get straight onto it!
Not applicable
Hi Leonie, I tried calling you the other day and left a message but you still haven't got back to us from what I can tell?