Good news today came in the form of a BBC news article covering the results from the recent customer satisfaction survey carried out by consumer comparison site Broadband Choices. The survey of 4,000 broadband households, conducted by independent research and consulting agency YouGov, asked consumers to rate their ISP against various criteria including quality and reliability, download time, clarity of billing and pricing, after sales support, value for money and speed of service activation. PlusNet topped the table with a massive *79%* of PlusNet customers that were surveyed saying they were satisfied with their broadband service across *all six categories*. Michael Philips, product director at Broadband Choices said, "We weren't surprised to see PlusNet at the top of the table. Being a relatively small provider compared to other contenders allows them to really focus on customer service." We're really happy with this piece of news and it's a great testament to all the hard work we've put in over recent months to ensure that PlusNet's level of service is second to none. PlusNet have won a number of awards over the past 12 months or so and rest assured we've no intention of letting go of the reigns just yet! If you're new to PlusNet and this is your first visit to Community then feel free to take a look around. Hey, you might even decide you want to experience PlusNet's excellent quality of service first hand? After all what have you got to lose! There is just one question though... When should we expect the shiny awards trophy? I'm sure we can squeeze another one in there somewhere! Bob.