Hello there, It’s been a good month for us here at Plusnet. Among other things, we’ve won the coveted ISPA award for ’Best Consumer Customer Service’, and kicked off our ’Fibre to the Premises’ trial with BT. Even though fibre will take a long time to get to everyone and the trial is very much in its infancy, we’re proud to be the first ISP in the UK to be on the BT trial - in the long run this could mean speeds of up to 100Mb/s for those with a fibre-equipped exchange, so it’s exciting stuff!
Well, the results are in, and we’re very pleased to say that Plusnet has won this year’s ISPA award for ‘Best Consumer Customer Service’ 2010.
We’re incredibly proud of everyone who has worked so very hard to achieve this over the last year. It’s no small feat - the ISPAs are the broadband industry’s most prestigious awards, and Customer Service is always one of the most fiercely contested categories.
We know that customer support is a huge part of broadband and have put an enormous amount of effort into getting it right. We’ve listened to feedback and taken on more staff this year to support you. So for everyone in our contact centre and those supporting them, this is extremely well deserved recognition. But we won’t rest on our laurels, we’re determined to keep finding new ways to make our service even better for you.
We’re very pleased to announce that the first person in the UK to be activated on BT’s Fibre to the Premises trial (FTTP) is now connected - and he’s a Plusnet customer. This is the first important step on the long road to getting the UK connected to super-fast broadband, with this service supporting up to 100Mb/s.
Speeds this fast, when widely available, are a huge step forward for Britain’s broadband network. They could make streaming movies and TV on demand the norm, make uploading and downloading large files very fast, and generally allow lots of interesting new online services to develop.
Whilst this trial may still be a fair way off to completion, it’s an important milestone. We’ve been working very closely with BT to get the first person with an up to 100Mb/s service online, with 12 more customers lined up to take part in the Milton Keynes area.
This trial is different to the other fibre trial we've been running, called ’Fibre to the Cabinet’ (FTTC), which is small but is doing well and growing steadily. Where FTTC takes fibre from the exchange to your local distribution point only (the green cabinets you see by the road), the new trial takes fibre all the way to the home. This eliminates the need for a copper line for broadband, giving a service of up to 100Mb/s.
For now, this trial is on an extremely limited basis, so we cannot take calls related to this in our contact centre. However, we have started an FAQ section on our Community Site, and have a discussion forum on this topic here.
We’re always on the lookout for fun or useful things that you can use your connection for. You may have seen our recent blogs on our community site, bringing you updates on things like Evernote, KidZui, Aardvark, and Geocaching, among others. We hope you enjoyed them.
Now we’re giving you the chance to be the author of one of our blogs. We’d like you to write about something on the internet that you can use for free (our blog topics are a good guide to the sort of thing we’re after). Whatever you choose can have a premium option, but the most important thing is it has a free option for everyone too. We’ll then choose the blog which we think is best suited for our site, and publish it for everyone to see.
As an added incentive, the successful writer will also receive a 6 month Premium subscription to Spotify's online music service.
Did you know that you can get extra discounts on our My Referrals scheme when you tell your friends and family about our Home Phone service?
We’ll knock an extra 50p off your bill each month if a new customer who joins on your recommendation takes our Talk Evenings & Weekends or Talk Anytime service, along with a broadband package.
What’s more, if anyone you’ve already recommended to Plusnet adds Home Phone to their broadband account, you’ll get 50p off each month too.
Check out ‘Current Referrals’ in the Member Centre to get a handy summary of the friends and family you’ve referred already. And why not tell them about our Home Phone service so you can save even more?
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2Evening and weekends product included calls are to standard UK landline numbers beginning with 01, 02, 03, 0845 and 0870. Evenings are from 18:00-06:00 Mon-Fri. Weekends are 00:00 Sat - 00:00 Mon. All calls outside of your inclusive minutes are subject to minimum charges. All inclusive calls have a maximum free call length of 60 minutes for 01, 02, 03, 0845, 0870 and Plusnet Home Phone customers. After this they will be charged at the standard prevailing rate. Redial to avoid charges. Calls to indirect access numbers and dial-up internet access are excluded. Please check the Home Phone FAQs for more details about Home Phone call charges. Plusnet plc Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY Registered in England no: 3279013