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Help - Only a couple of clicks away

Help - Only a couple of clicks away

Help - Only a couple of clicks away

I shudder to think of the number of times I have, in my capacity as geek to my friends and relatives, been forced to make a personal visit simply to install a piece of software or to diagnose a problem they're having.  All because I needed to see their screen, or needed them to take me through the steps leading up to a fault.  How many hours have been wasted on the road when they could have been more usefully spent actually sorting out their problem, which of course translates to more time in the pub.  Thankfully, I don't do that any more.  That's not to say I don't help out my friends or family, they're friends and family after all.  No, these days I use Crossloop.  RDP didn't suit my needs at all, especially when a) I want the end-user to actually learn something and b) I often need the assistance of the user - 'what were you doing when it crashed?'  I needed something like WinVNC, something which gave me the power of control, and the user the visibility.  WinVNC is good, but not very secure.  Plus using it often raises a red flag in whatever anti-virus/anti-spyware software you're running. Crossloop combines the power of WinVNC with the security of SSL.  Connecting to a central service, connectivity between users is setup transparently to both sides - somthing taken care of by the  Crossloop servers.  The steps are really simple...

  • User runs Crossloop
  • User notes unique connection number
  • User sends unique connection number to helper (either via IM or over the phone)
  • User clicks 'Connect'

The helper side is just as simple

  • Helper runs Crossloop
  • Helper enters connection number
  • Helper clicks 'Connect'

Both sides then establish the SSL tunnel over which the session traffic will be routed, to help prevent man-in-the-middle style attacks or discovery.  Then, when the tunnel is setup, WinVNC launches with the remote display on the Helpers PC.  Very cool. But the fun doesn't stop there.  What if you don't have a family geek?  Do you steal a suitably pasty faced yoof from the local supermarket?  Thankfully there is an army of Crossloop members sat there just waiting for your cry for help.  They'll help you whatever your problem, and they'll do it for free.  Yes, you heard me, free.  Altruism at its best.  The singular drawback is that its WinVNC component still, sometimes, gets caught by the most stringent anti-malware applications which kinda breaks the whole process - frustrating as you don't have access to the user's PC in order to carry out the install to gain access to the user's PC.  In most cases, adding the application to your anti-malware's whitelist BEFORE running it will fix that little problem - adding it after is akin to closing the gate after the horse has bolted, WinVNC will already have been quarantined. Check out these links, they show Crossloop in action. Quite frankly, Crossloop is the best remote desktop app I've used...  It blows RDP away for the obvious reasons, but more importantly as a user you can have a high level of confidence that the guy on the other end of the connection is a good guy, and that your problem will be sorted out. -- Disclaimer: Crossloop is an external application. PlusNet provides no guarantees as to its functionality, or warranty for any damage that using it may cause.


0 Thanks
Ian - As I would say in Russian "Gramadnoe Spasibo!" - A HUUUGE THANK YOU for your post from all of us here at Crossloop! It is so refreshing to see such a great post from a truly excited Crosslooper! Something which I wanted to add is that - not all experts provide free technical support, if the problem is somewhat extensive some experts do charge a little for their efforts. Also - if you think you are an expert yourself (in something related to computers) - signing up to be an expert is very easy. Here is a video demo of the accounts feature: Please do not hesitate to contact me if you have any questions or comments! Have a great day, and thanks! -Dmitry
I have used crossloop. It is good. Take a look at . Uses similar technologies, but installation is a breeze (in fact, no installation, just download and run the exe and you are all set). Plus, no registration, no questions asked. I really love it. And now it is available on the mac and linux too. Anyways, these programs blow the heck out out paid services like webex (unless you like throwing your money away). - Larry
I agree with Larry - why pay for services like webex? The days of webex and such corporations are done. I've used Crossloop, and it is nice to use. Another one i like is Mikogo ( It is also very easy to use and can be used for more than just a remote support tool because you can invite multiple people to view your screen. So you could have a team of people checking out someone's screen!