Just thought I would share this information with you that's recently come out of our Customer Support Centre as I think it makes good reading and is a nice reflection of some of the progress the guys have been making over the festive period.
With Tiscali being managed as part of every day operations i just wanted to highlight the improvements we have had over the last few months.
AFAIK we have around 16,000 LLU customers.
As of yesterday we had only 45 LLU faults open with Tiscali, Wholesale: our supplier.
- 17 were considered resolved and are awaiting closure
- 18 were awaiting feedback from us
- 10 were with Tiscali, 3 of which being with 3rd party suppliers.
In the last month we reported 155 faults, where as for the same time period in Aug we raised 1138 faults.
Also Tiscali now only have an 8.3% Service Level Agreement failure - which is better than BT