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Findability - how we’re making our support pages easier for customers to find!

Findability - how we’re making our support pages easier for customers to find!

Findability - how we’re making our support pages easier for customers to find!

The following is reposted from our Internal Forum about a change we've just rolled out to our Online Support Content.

Findability - how we're making our support pages easier for customers to find! Today we rolled out an enhancement to some of our support pages that will help make sure customers have a better chance of finding the information they need from our online support. Check out the articles in the Broadband Section to see the following changes.
  • Articles will have a class which is colour coded, giving customers a cue to the subject of the page.
  • There are keywords. Soon we hope to have these linked to a menu page contain an index of all other articles that share the same keyword. Cool or what?
  • Related links on the right hand menu - this should really help us connect related support content together. As we roll out the other support sections we'll be open to suggestions on how we can improve which other articles we link to.
  • Save this page options for keeping our support content in ever easier reach of the customer.Check out an example - Broadband Connection SettingsOver the next few weeks we will be rolling out the other support sections, making tweaks and improvements. As always we're always happy to hear your ideas about how we can make it better.
Mark Online Support Team
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