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Disappearing MP3Sparks

Disappearing MP3Sparks

Disappearing MP3Sparks

In the last couple of days we've received a few calls and tickets from some of our customers who have been unable to access a certain website - mp3sparks.com. Not completely unusual as some sites will have downtime or they change hosts for example. We also noticed that customers of other ISPSs were unable to access it too, but on further investigation we noticed that some ISPs could access it and it was also visible using a proxy server such as Megaproxy. This did make it a little more unusual, a bit more digging revealed this information. Which also ties in with the traceroute we were seeing to the site:

dave@colinux:~$ traceroute www.mp3sparks.com traceroute to www.mp3sparks.com (88.255.90.100), 30 hops max, 40 byte packets 1 cactus (10.0.0.1) 1.069 ms 0.687 ms 0.515 ms 2 router (192.168.0.1) 2.338 ms 1.917 ms 1.983 ms 3 lo0-plusnet.ptn-ag2.plus.net (195.166.128.53) 28.409 ms 26.582 ms 28.903 ms 4 ge0-0-0-204.ptn-gw02.plus.net (84.92.3.93) 27.660 ms 26.683 ms 26.920 ms 5 te2-2.pte-gw2.plus.net (212.159.1.106) 43.036 ms 35.683 ms 218.196 ms 6 195.66.224.185 (195.66.224.185) 26.126 ms 26.426 ms 27.014 ms 7 te2-2.ccr04.jfk02.atlas.cogentco.com (154.54.5.122) 105.526 ms 106.685 ms 105.287 ms 8 * * *

Cogent Communications transport a lot of the traffic around the Internet; we peer with them (amongst others) at the London Internet Exchange (LINX). When you access a website the traffic will take the "best" available route to that site, for this particular site that's to go via Cogent using LINX. Because this link isn't working for this site at the moment we are currently reconfiguring the routing for sites hosted with AbdAllah Internet to use the next "best" route instead. Hopefully this won't take too long but I'd say to anyone trying to access the site please allow up to 48 hours for the change to complete. Dave Tomlinson PlusNet Product Team

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11 Comments
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11 Comments
Plusnet Staff
The trafic re-route is now in place and sites hosted by AbdAllah Internet should now work fine.
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Story now picked up by The Register and they are reporting other ISPs affected. http://www.theregister.co.uk/2008/01/11/mp3sparks_cogent_abdallah/
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Even if I'm not one of your customers (I'm of quite a different nationality), I want to express my admiration for this kind of dedicated customer service. Well done, PlusNet!
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Hi I am with another UK ISP (Virgin.net) and I can not access Mp3Sparks because of the Cogent blocking. Unlike Plus Net my ISP seems to show no interest in acknowledging the problem and certainly not resolving it. Congratulations on your extremely positive attitude to your customers!
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Kudos to PlusNet for their excellent customer service and maintaining Consumer and Internet freedom of choice.
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I'm not affected by this problem but I want to leave congratulations to your exemplary customer service!
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I live in the eastern part of the US and I've not been able to access MP3Sparks for a few weeks.
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Hi, I'm writing from Canada to say that you're an example and a benchmark for all other ISPs. I hope your customers understand and appreciate the fantastic service they're lucky enough to be receiving from PlusNet! Great job guys!
S_
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Glad to see people are complaining about not being able to get to an illegal website housed at a cyber-crime haven known as Abdallah Internet (88.255.90.0/24 and 88.255.94.0/24). Good work guys!
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Not sure if it's a wider issue but I've seen reports that the site's inaccessible again and have just confirmed this to be the case from trying from my own connection.
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[...] seen similar cases in the past for one reason or another, we even wrote about MP3Sparks.com being blocked a few weeks [...]