It's with some sadness that we have to report that Neil Laycock, our CEO has decided to hang up his Plusnet boots and, at the risk of mixing too many metaphors, pass on the baton to his successor. Neil has decided that, solely for personal reasons, he'd like to move on, having done a sterling job here overseeing the business through the past two years. Whilst it's always sad to say goodbye to a friend, and a good friend he has been to us all here at Plusnet, it's also exciting to look to the future and know that we're in good hands. I'm pleased to be able to tell you that Anthony Vollmer (pictured), currently General Manager of Voice Propositions in BT Retail's consumer division, will take over the helm, as the new CEO of PlusNet from Monday, 17 November 2008. Neil will stick around until the end of December to make sure that it’s a smooth transition and I’m sure that he’ll pop in here before he goes to give a personal farewell. There are some changes too at the very top, with John Petter, Managing Director of BT Retail's Consumer Division, becoming Plusnet's Chairman and current Chairman Jon Hurry stepping down but remaining on the Board of Directors. I think that today's announcement demonstrates once more our parent company's enthusiasm about Plusnet and, together with my colleagues here, I'm looking forward to working with Anthony to continue to provide you with the very best Internet services and customer service.