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CSC Snapshot - October 18th 9am

CSC Snapshot - October 18th 9am

CSC Snapshot - October 18th 9am

Historically, Monday's and Tuesday's are our busiest days, so we'd always expect things to pick up a bit here. CSC - DSL Faults Total 116 CSC - TC Faults Total 9 CSC - Team Leader 7 CSC Agent 80 Customer Support Centre 784 Total Tickets 1060

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Grafter
"It was another good day yesterday, with only 2 workflows below target. Calls remain an area of focus, but ticket productivity has become consistently high. We are also making a break from tradition and making more and more outbound calls in order to cut down on the ticket tennis which is both frustrating for customers and expensive. Analysts - CALLS 88% Analysts - QUESTIONS 108% BOT Analysts - FAULTS 215% BOT Analysts - PROV 97% Call Back Analysts 122% CSC Faults 127% Tiscali Faults 114% ITW Analysts 112% More updates tomorrow."