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Using the BT Smarthub 6 on a Plusnet Account

alana1
Newbie
Posts: 3
Registered: a week ago

Re: Using the BT Smarthub 6 on a Plusnet Account

Hi thanks for your hepl -  will try again, maybe with bt hub I should use the bt cable/filters - I just switched off Plus net hub and used that connections in BT hub.

Checked the login details and all good, so as I said I get to Edit Broadband user name and password but there is no Save to select, just a tab to connect (is this the save button)? it trys to connect for about 30seconds and then still not connected

 

thanks

A

LifeonMars
Seasoned Pro
Posts: 388
Thanks: 131
Fixes: 12
Registered: ‎07-04-2016

Re: Using the BT Smarthub 6 on a Plusnet Account

Connectors and filters all same,  Connect/save  top right same thing.

Could be a password problem, but read Baldricks updated post 

https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601  

ContentRemoved
Newbie
Posts: 2
Registered: Thursday

Re: Using the BT Smarthub 6 on a Plusnet Account

Mine worked no bother since joining plusnet from BT in Jan.... Went off at 2am and have had to go to the the white eyesore now.

Baldrick1
Seasoned Hero
Posts: 6,722
Thanks: 3,015
Fixes: 201
Registered: ‎30-06-2016

Re: Using the BT Smarthub 6 on a Plusnet Account

@ContentRemoved   Welcome to the forum 

Occasionally the firmware will crash. When this happens they automatically factory reset so all that might have happened is that you have lost your Plusnet log in credentials. If so, simply remove the DSL lead, re-enter your plusnet user name appended with @plusdsl.net, password and plug the DSL line back in.

Mindfulmatt
Newbie
Posts: 2
Registered: Tuesday

Re: Using the BT Smarthub 6 on a Plusnet Account

Hi. Please update this really useful post. After an hour of frustration setting up a BT business hub I worked out that it will only accept passwords using letters and numbers and not special characters (I was using some special characters). I thus changed my password on my Plusnet account (had to go back on to my plusnet hub for it to process) and removed special characters, then put new simpler password in and hey presto! Thanks
Baldrick1
Seasoned Hero
Posts: 6,722
Thanks: 3,015
Fixes: 201
Registered: ‎30-06-2016

Re: Using the BT Smarthub 6 on a Plusnet Account

@Mindfulmatt 

You only have a short period to edit posts after which they are locked. 
This is why I have produced this  https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601

ContentRemoved
Newbie
Posts: 2
Registered: Thursday

Re: Using the BT Smarthub 6 on a Plusnet Account

Thanks, I've tried several times to redo the details but always end up with an orange light.

 

Lots of odd errors with my internet today so I may have another go later (as I'm blaming the white eyesore hub lol)

alana1
Newbie
Posts: 3
Registered: a week ago

Re: Using the BT Smarthub 6 on a Plusnet Account

Hi much thanks to Baldrick1 thats me on to my bt hub and working - I think I got in a muddle with passwords - so anyway I changed my password and bingo it connected - It stalled earlier when I got to stage of pressing the connect button (is this the save button)? but on Baldric1 advice I then after pressing connect I connected the DSL cable and no problems well just a slight buffering on utube etc but much better than using the plus net hub - I guess i need to improve my wireless signal we live in a home with the hub at one end and smart tv etc at other (its a bit of a distance) to house end so maybe have to invest in boosters ?? - as you can easly guess am no expert on tech matters but looking at improving the wirless signal I dont mind spending a bit on boosters if that will help or is the mesh sytem better and its more expensive - please appreciate any advice

thanks

A

Baldrick1
Seasoned Hero
Posts: 6,722
Thanks: 3,015
Fixes: 201
Registered: ‎30-06-2016

Re: Using the BT Smarthub 6 on a Plusnet Account

@alana1 

Pleased to heat that you’ve up and running.

Regarding your WiFi, this explains your options. https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Distributing-Data-around-Larger-Proper...