Using the BT Smarthub 6 on a Plusnet Account
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- Re: Using the BT Smarthub 6 on a Plusnet Account
Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 1:21 PM
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I tried splitting the channels, having channel less that 10 on 2.4ghz, disabling 5ghz and a trick where I'm on airplane mode - nothing. It goes through all the connection process then tells me it cannot connect to the router. If anyone has found a workaround I'll be eternally grateful. Thanks!
Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 1:35 PM
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Try a factory reset on your Google devices and set them up from scratch.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 1:43 PM
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Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 4:19 PM
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As per baldricks advice. I did a factory reset and then carefully followed all steps from the very beginning and it worked ok. This was on an LG sl 8 soundbar using google home app. I’m sure you won’t forget to signin etc . Good luck.
Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 4:28 PM
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Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 5:17 PM
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Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 5:25 PM
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Perhaps the original post can be amended to advise that your Plusnet password and username can only contain alpha/ numeric characters? This wasn't immediately obvious to me and I did not know why it wasn't working until I read through quite a few pages of this thread.
Re: Using the BT Smarthub 6 on a Plusnet Account
16-12-2020 5:28 PM - edited 16-12-2020 5:44 PM
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Unfortunately earlier post are unable to be modified, hence when persons have problems with connection we reply with that fact.
There are two main posts on Connecting a BT Home Hub to plusnet, one by Baldrick1 for a BT Business Smart Hub here #1
https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673
and One by me on #41 here
with photos, (unfortunately I am unable to add, do not connect DSL cable until you have entered your username@plusdsl.net and your plusnet password in the router settings and ready press the connect tab at top right of router page. Do not use any odd characters such as @£%^&*(@) etc until after the hub firmware has updated after connection.
https://community.plus.net/t5/My-Router/BT-Home-Hub-6-Smart-Hub-on-PlusNet/td-p/1349153/page/3
Re: Using the BT Smarthub 6 on a Plusnet Account
17-12-2020 3:40 PM
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@Baldrick1 wrote:
Of course there is something better, but probably not for about 20 quid.
But how do you define better? Wifi? Don't bother, adding a mesh system is a better solution. Other bells and whistles such as a guest network? On board VPN? Etc? You need to identify your needs and budget then shop around.
@Baldrick1 I'm happy with my smarthub and how it performs and very happy with Plusnet too and all the great staff
I was looking at the BT Smart hub 2 and it seems very similar apart form Dect https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub
Re: Using the BT Smarthub 6 on a Plusnet Account
17-12-2020 3:59 PM
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Unless you have additional mesh unit(s) compatible with a Smarthub 2 then as far as I can see you are better off with a Smarthub 6 as you can't separate the 2.4 and 5 GHz bands on the Smarthub 2.
Moderator and Customer
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Re: Using the BT Smarthub 6 on a Plusnet Account
17-12-2020 6:57 PM
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Re: Using the BT Smarthub 6 on a Plusnet Account
19-12-2020 12:36 PM
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Any reason? Annoying when it happens at 22:30 on a Saturday night!
Re: Using the BT Smarthub 6 on a Plusnet Account
19-12-2020 12:40 PM
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You can change the timing of a reboot every 14 days if you yourself do a factory reset at a time that the next '14 day reboot ' will be less inconvenient. 😁
Re: Using the BT Smarthub 6 on a Plusnet Account
19-12-2020 11:20 PM
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Thanks! I will try and stay up until late to do this.
Re: Using the BT Smarthub 6 on a Plusnet Account
29-12-2020 9:57 PM - edited 29-12-2020 9:58 PM
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Excellent, many thanks for this, the plusnet router was extremely unstable for Wifi. As I have just moved from BT to plusnet and so I handily have a BT Hub 6, how lucky is that? Connected up as you said and spot on, not a glitch since.
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