cancel
Showing results for 
Search instead for 
Did you mean: 

Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

SpendLessTime
Aspiring Hero
Posts: 2,523
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

@KaneWilliams

Unclick the TR069 box as this is causing the router to ask TalkTalk for your username and password!

KaneWilliams
Newbie
Posts: 3
Registered: 07-02-2017

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Will try that, thanks.

biggles001
Rising Star
Posts: 60
Thanks: 11
Fixes: 1
Registered: 25-10-2015

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

I managed to use my HG635 to access everything but TV,when I migrated from Talktalk,so had to use the BT modem and PN router the next day.Since then I have invested in a TP Link 8890,with great success.

shanclarke1997x
Newbie
Posts: 3
Thanks: 1
Registered: 12-04-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

I kmow this was in 2016. Really sorry for bumping the thread, if it isn't allowed then delete my comment. Smiley but I just wanted to say thank you!! My plusnet router isn't even here and my line is already actived, this was a life saver cos I have course work to do. Thank you ❤️
Plusnet Help Team
Plusnet Help Team
Posts: 7,766
Thanks: 2,287
Fixes: 385
Registered: 21-04-2017

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Welcome to our community forums @shanclarke1997x

I'm glad to hear this thread helped you out, and I'm sorry your router hasn't arrived yet.

It looks like this may be due to the formatting of your address on our systems, so I've corrected this now and re-ordered the router to you. Apologies for any inconvenience this had caused. Can you let us know when you receive it please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
shanclarke1997x
Newbie
Posts: 3
Thanks: 1
Registered: 12-04-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Ah thank you!! I did contact live chat yesterday to change my address because it wasn't in the correct positions, it was jumbled up so I thought that could be why. they said they couldn't because apparently it shouldnt matter, but my address is complicated. thank you again❤️ I will tell you when I recieve it Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 7,766
Thanks: 2,287
Fixes: 385
Registered: 21-04-2017

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

No problems at all. Smiley

If you login to your account details page you should see your address in a different order now.

Due to the way our system works it's not 100% as I'd like to see, so I've manually inputted the address on the next router we'll send to you. Hopefully it reaches you in one piece.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
shanclarke1997x
Newbie
Posts: 3
Thanks: 1
Registered: 12-04-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Hello, thought I should let you know the router showed up today. Thank you again ☺️
Plusnet Help Team
Plusnet Help Team
Posts: 7,766
Thanks: 2,287
Fixes: 385
Registered: 21-04-2017

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Thanks for coming back to us @shanclarke1997x

I'm glad to hear that! Sorry for the mix up with the address on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Robin3
Hooked
Posts: 6
Registered: 05-05-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Can someone please look at the attached for me and show me where I have gone wrong.

 

Plusnet1 shows it is trying to connect but it then disconnects.Presumably once it is connected the WAN,DNS Server and PPPoE AC-Name are added.

 

Plusnet2 shows the settings I have changed.

 

Many thanks  

 

Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Few observations:

  • What other options do you have under 'Connection type'?
  • DSL SRA is unsupported at the moment for FTTC on the Openreach network, so that needn't be enabled.
  • VLAN ID is correct, however 802.1p is typically set to '0', not '2'.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Robin3
Hooked
Posts: 6
Registered: 05-05-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Thank you for your reply.

 

The other two options under Connection Type are IP routing (IP) and Bridged.

 

I have followed your advice on the other two points.

 

Look forward to your advice on the correct Connection Type I should use.

 

Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

The connection type you already have selected is correct.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Robin3
Hooked
Posts: 6
Registered: 05-05-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

Thanks. 

 

It still will not connect with the amended settings.

 

Is there something I am missing because the OP said a connection was made before any amendments were made to the original set up?

Robin3
Hooked
Posts: 6
Registered: 05-05-2018

Re: Talk Talk Router HG633 configuration setting for plusnet ( most other talk talk vdsl aswell)

 

In the end I decided to use the supplied Plusnet router and I am pleased with the results.

 

I  changed the hub password and SSID/password with no problem and the wifi range is just as good as the HG633.

 

It goes to prove you should not believe everything you read!