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Router not getting updates

carolmeaney
Newbie
Posts: 3
Registered: ‎07-06-2018

Router not getting updates

Hi, my router is not getting updates and software version is 4.7.5.1.83.8.226 Getting ceased messages in the log. Could you please do what you need to do to get me updating and I will factory reset Thanks

5 REPLIES
Moderator
Moderator
Posts: 19,214
Thanks: 2,138
Fixes: 341
Registered: ‎11-01-2008

Re: Router not getting updates

Moderators Note.
Moved to My Router from Fibre

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Router not getting updates

Hi Carol. Can you PM me your routers serial number so we can look into this further?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
carolmeaney
Newbie
Posts: 3
Registered: ‎07-06-2018

Re: Router not getting updates

Will do

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Router not getting updates

Thanks Carol. I've carried out some work to fix this and your router should get updated over the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
carolmeaney
Newbie
Posts: 3
Registered: ‎07-06-2018

Re: Router not getting updates

Brilliant, thanks very much.