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Router not getting updates

carolmeaney
Newbie
Posts: 3
Registered: ‎07-06-2018

Router not getting updates

Hi, my router is not getting updates and software version is 4.7.5.1.83.8.226 Getting ceased messages in the log. Could you please do what you need to do to get me updating and I will factory reset Thanks

5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 24,810
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: Router not getting updates

Moderators Note.
Moved to My Router from Fibre
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Router not getting updates

Hi Carol. Can you PM me your routers serial number so we can look into this further?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
carolmeaney
Newbie
Posts: 3
Registered: ‎07-06-2018

Re: Router not getting updates

Will do

Thanks

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Router not getting updates

Thanks Carol. I've carried out some work to fix this and your router should get updated over the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
carolmeaney
Newbie
Posts: 3
Registered: ‎07-06-2018

Re: Router not getting updates

Brilliant, thanks very much.