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Router Delivery Help - Urgent!

Posts: 1
Registered: ‎24-07-2019

Router Delivery Help - Urgent!

Hi all, I hope you're all well.

New customer here with a concern. My Fibre service is due to go live tomorrow but there is no sign of my router.

My partner and I both work from home and desperately need our router to arrive today save we lose money or worse.

Could somebody please advise how to check progress of router delivery?
I can't find an option on my account.

Many thanks!
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Router Delivery Help - Urgent!

Thanks for getting in touch @Scizandjae

I'm sorry to hear that you haven't received your router yet.

Unfortunately, due to a system issue, the router wasn't ordered until today. We'll get it to you as soon as possible but there may be a chance you don't receive it in time.

If this happens we'll refund you for any days that you've been unable to use your broadband.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Posts: 3,130
Thanks: 980
Fixes: 48
Registered: ‎28-02-2017

Re: Router Delivery Help - Urgent!


If you're transferring from another fibre provider it may be possible to use you current router. PlusNet settings can be found at




Posts: 542
Thanks: 117
Fixes: 11
Registered: ‎17-07-2016

Re: Router Delivery Help - Urgent!


Don't panic !

From my experience the email notification seems to be somewhat (days to a week) in advance of any change actually happening.

Also it may be possible to use other equipment you have to hand.



I am the satisfied customer....