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Router Delivery Help - Urgent!

Scizandjae
Newbie
Posts: 1
Registered: ‎24-07-2019

Router Delivery Help - Urgent!

Hi all, I hope you're all well.

New customer here with a concern. My Fibre service is due to go live tomorrow but there is no sign of my router.

My partner and I both work from home and desperately need our router to arrive today save we lose money or worse.

Could somebody please advise how to check progress of router delivery?
I can't find an option on my account.

Many thanks!
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Router Delivery Help - Urgent!

Thanks for getting in touch @Scizandjae

I'm sorry to hear that you haven't received your router yet.

Unfortunately, due to a system issue, the router wasn't ordered until today. We'll get it to you as soon as possible but there may be a chance you don't receive it in time.

If this happens we'll refund you for any days that you've been unable to use your broadband.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bmc
Aspiring Champion
Posts: 1,359
Thanks: 325
Fixes: 17
Registered: ‎28-02-2017

Re: Router Delivery Help - Urgent!

@Scizandjae 

If you're transferring from another fibre provider it may be possible to use you current router. PlusNet settings can be found at

https://www.plus.net/help/broadband/broadband-connection-settings/

 

Brian

 

markhawkin
Pro
Posts: 407
Thanks: 58
Fixes: 8
Registered: ‎17-07-2016

Re: Router Delivery Help - Urgent!

@Scizandjae 

Don't panic !

From my experience the email notification seems to be somewhat (days to a week) in advance of any change actually happening.

Also it may be possible to use other equipment you have to hand.

 

 

I am the satisfied customer....