Router Delivery Help - Urgent!
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- Router Delivery Help - Urgent!
Router Delivery Help - Urgent!
24-07-2019 12:38 PM
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New customer here with a concern. My Fibre service is due to go live tomorrow but there is no sign of my router.
My partner and I both work from home and desperately need our router to arrive today save we lose money or worse.
Could somebody please advise how to check progress of router delivery?
I can't find an option on my account.
Many thanks!
Re: Router Delivery Help - Urgent!
24-07-2019 1:49 PM
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Thanks for getting in touch @Scizandjae
I'm sorry to hear that you haven't received your router yet.
Unfortunately, due to a system issue, the router wasn't ordered until today. We'll get it to you as soon as possible but there may be a chance you don't receive it in time.
If this happens we'll refund you for any days that you've been unable to use your broadband.
Apologies for any inconvenience caused
Re: Router Delivery Help - Urgent!
24-07-2019 2:11 PM
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If you're transferring from another fibre provider it may be possible to use you current router. PlusNet settings can be found at
https://www.plus.net/help/broadband/broadband-connection-settings/
Brian
Re: Router Delivery Help - Urgent!
26-07-2019 4:45 PM
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Don't panic !
From my experience the email notification seems to be somewhat (days to a week) in advance of any change actually happening.
Also it may be possible to use other equipment you have to hand.
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- Router Delivery Help - Urgent!