Router Delivery Help - Urgent!

[#1]

Hi all, I hope you're all well.

New customer here with a concern. My Fibre service is due to go live tomorrow but there is no sign of my router.

My partner and I both work from home and desperately need our router to arrive today save we lose money or worse.

Could somebody please advise how to check progress of router delivery?
I can't find an option on my account.

Many thanks!

[#2]

Thanks for getting in touch @Scizandjae

I'm sorry to hear that you haven't received your router yet.

Unfortunately, due to a system issue, the router wasn't ordered until today. We'll get it to you as soon as possible but there may be a chance you don't receive it in time.

If this happens we'll refund you for any days that you've been unable to use your broadband.

Apologies for any inconvenience caused

[#3]

@Scizandjae 

If you're transferring from another fibre provider it may be possible to use you current router. PlusNet settings can be found at

https://www.plus.net/help/broadband/broadband-connection-settings/

Brian

[#4]

@Scizandjae 

Don't panic !

From my experience the email notification seems to be somewhat (days to a week) in advance of any change actually happening.

Also it may be possible to use other equipment you have to hand.