Router Delivery Help - Urgent!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Router Delivery Help - Urgent!
Router Delivery Help - Urgent!
24-07-2019 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
New customer here with a concern. My Fibre service is due to go live tomorrow but there is no sign of my router.
My partner and I both work from home and desperately need our router to arrive today save we lose money or worse.
Could somebody please advise how to check progress of router delivery?
I can't find an option on my account.
Many thanks!
Re: Router Delivery Help - Urgent!
24-07-2019 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @Scizandjae
I'm sorry to hear that you haven't received your router yet.
Unfortunately, due to a system issue, the router wasn't ordered until today. We'll get it to you as soon as possible but there may be a chance you don't receive it in time.
If this happens we'll refund you for any days that you've been unable to use your broadband.
Apologies for any inconvenience caused
Re: Router Delivery Help - Urgent!
24-07-2019 2:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you're transferring from another fibre provider it may be possible to use you current router. PlusNet settings can be found at
https://www.plus.net/help/broadband/broadband-connection-settings/
Brian
Re: Router Delivery Help - Urgent!
26-07-2019 4:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't panic !
From my experience the email notification seems to be somewhat (days to a week) in advance of any change actually happening.
Also it may be possible to use other equipment you have to hand.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Router Delivery Help - Urgent!