cancel
Showing results for 
Search instead for 
Did you mean: 

Kindle Fire issues with DHCP on Feb 18th Firmware build

teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Kindle Fire issues with DHCP on Feb 18th Firmware build

HI, since the most recent Hub One firmware update, my kids Kindle Fire HD's (one 2015 7" and a 2018 8") plus my wifes HDX all had issues with the wifi with the devices specifying a DHCP error.

Other wifi devices were connected without issue (iphones, laptops etc).

Once I set a static IP on my wifes HDX and the 8"HD they connected OK, oddly, the 7"HD then duly grabbed a DHCP lease before I had chance to apply the Static IP.

Is this a known issue with the current firmware?

21 REPLIES 21
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

Hi @teamdb,

 

Would it be possible to confirm the firmware version your router currently has? You can find by logging into the router - 192.168.1.254 clicking on troubleshooting then helpdesk (you'll need to log into the router with the admin password on the pullout card).

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

Hi @JOLO

Firmware version reported by the hub is:

Software version 4.7.5.1.83.8.263 Last updated 18/02/19

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

Thanks for getting back to us, it makes sense for us to either update the firmware to a different version or roll it back to a different one. I've put through a request to have that pushed to your router ASAP. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

OK ta, will confirm once I've spotted the firmware version and date change, and if it's made a difference to the devices.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build


@teamdb wrote:

Once I set a static IP on my wifes HDX and the 8"HD they connected OK, oddly, the 7"HD then duly grabbed a DHCP lease before I had chance to apply the Static IP.


So, to clarify: things are currently working OK in this arrangement?

The irony of the situation is the fact that the latest firmware fixes a known bug affecting wi-fi connectivity and certain Kindle devices.

If you are still suffering problems, and haven't done so already, then I would suggest a factory reset before anything else. This can be done by inserting something into the pinhole at the rear of the device until the status light flashes green. Note that you'll lose any settings you've changed from their default values.

My other suggestion would be to revert back to auto-channel selection on the 2.4GHz radio, or at least select one of the non-overlapping channels.

I'm loathe to roll the firmware back, because if there's an issue with this latest build then we need to identify what it is and take the appropriate action to fix it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

HI Bob,

yes with a static ip set on 2 out of 3 Kindles this is working as intended, I have set auto channel selection back on the hub have set the Fire 8 back to DHCP, so far it's stuck on trying to obtain an ip address again, and eventually repports IP configuration failure..

I'll make a note of any settings I've made then do the factory reset sometime tomorrow and see if that changes anything, will report back either way..

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

Thanks, let me know how you get on...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

Also found one of my raspberry pis was also failing to get an ip address so tried the hub reset, so far none of my kit (whether rpi, kindle, PC or iPhone) is gaining an IP address and setting static ips no longer makes a difference...
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

I'll look to extract some logging from your Hub. Can you please confirm what devices you have on your network, and how they're connected please? e.g. wired, wireless, Powerline etc.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

iPhone 4s, 2x5s and SE. Kindle Fire HD7, HD8 and HDX. Toshiba and Dell laptops all connected by WiFi.

Sky HD 2tb box, Sony BluRay, Samsung TV, Brother Laser printer, Raspberry Pi 3B+ and self built Desktop/Gaming/Zwift PC connected to 8 port switch which is connected to the hub via a power line adapter.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

Thanks.

I had to kick your connection in order to establish contact with the router for some reason, so sorry if you were in the middle of anything.

To begin with, I wasn't seeing anything in the wi-fi logs for the last hour or so, no association attempts whatsoever. Seems an iPhone has come up recently with a very weak 5GHz signal though. I can see the wired devices connected.

network.JPG

That said, there are abandoned lease entries in the log. These for example:-

dhcp.info: Feb 23 14:35:11 2019 ( 2866.850000) Device connected: Hostname: xbian IP: 192.168.1.94 MAC: [REDACTED] Lease time: 1440 min. Link rate: 100.0 Mbps
dhcp.info: Feb 23 14:35:11 2019 ( 2866.850000) Lease for IP 192.168.1.94 issued for host xbian (MAC [REDACTED]). Lease duration: 1440 min
dhcp.warn: Feb 23 14:35:12 2019 ( 2867.630000) Abandoning IP address 192.168.1.94: declined.
bridge.warn: Feb 23 14:35:12 2019 ( 2867.630000) Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1
dhcp.info: Feb 23 14:35:12 2019 ( 2867.650000) Lease for IP 192.168.1.94 expired. MAC: 00:00:00:00:00:00, host name: (null)
bridge.warn: Feb 23 14:35:12 2019 ( 2867.660000) Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1
dhcp.warn: Feb 23 14:35:13 2019 ( 2868.460000) Abandoning IP address 192.168.1.94: declined.
bridge.warn: Feb 23 14:35:13 2019 ( 2868.460000) Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1

 

Whilst I'm struggling to explain the wi-fi behaviour, have you tried powercycling the switch?

Also, I'm guessing the answer is going to be no, but is there any way you can temporarily bypass the Powerline network? I note there are quite a lot of competing wireless routers in the vicinity and I'm wondering if the Powerline plugs are seeing DHCP advertisements from a neighbouring property who is also using them? It's not unheard of for Powerline networks to bleed into each other if they're not sufficiently password protected.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

I hadn't at the time powercycled the switch (it's unmanaged) but have since done so.

For the hour you wern't seeing any association attempts, this appears to coincide with the time none of mydevices were getting an IP from the hub. only my iPhone SE has managed to do so since. my Desktop PC has only gained access by setting a static IP. So kicking the connection didn't affect me.

Whilst I do plan on bypassing the powerline adapter in the near future, to do so now would be tricky but if required as part of of your steps to indentify what's wrong I can do so by direct connecting one of the laptops to the hub.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

It would certainly be helpful.

If you can't, the next sensible options I guess would be to either, roll your firmware back (you would lose any settings that you've changed from defaults and have to reconfigure them), or send a replacement Hub.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

teamdb
Grafter
Posts: 28
Thanks: 3
Registered: ‎14-05-2008

Re: Kindle Fire issues with DHCP on Feb 18th Firmware build

OK, I'll do that now, will turn both powerline adapters off for the duration. will make connection attempts between 16:05 and 16:15 for info laptop DNS name is 'Database2-LT'