Request for assistance understanding items on my network

[#1]

@AEO-Hill  If you have a Plusnet broadband connection what do you mean by   ....  "The internet provider is Community Fiber "  That doesn't make sense.

[#2]

Sorry, I mean't that open open reach. I'm aware that most broadband providers use open reach line so if the issue is follows me from one broadband provider to another without any missteps on my part, then it's likely a greater issue with the lines

[#3]

The reason behind two entries for the same device is likely caused by MAC address randomising implemented by Apple.

The thinking behind MAC address randomisation is it hides the true identity of the hardware type to any potential hacker,  however the device should maintain the same MAC address for the same network, a change of device name (hostname) might prompt a new MAC address.

Again I would remove the AIR device in advanced settings, not really anything to worry about.

[#4]

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@AEO-Hill wrote:

The MAC address is A0:CE:C8:CB:EE:19. 

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That MAC address is for some device made by CE Link, but that doesn't narrow it don much as they make a wide range of devices. It will have been connected by ethernet to port 1 at some point - presumably your router has been recycled from a previous customer with that device. 

[#5]

I tried removing a device, but see the second in this screenshot. The "Remove" is whited out and the button does nothing.

What does this indicate?

[#6]

I don't use a Plusnet router, but I'd guess that the particular device is not currently connected.

Does the Filter which is set to "Show all" have an option for just devices that are connected?

[#7]

Hi again, it's me (AEO-Hill) but I can't seem to get into my old account. 

I also can't seem to connect to the internet at all since I last posted by question. Currently using my mobile data but I don't think that's going to last forever. 

Sorry to be a bother but could I get some advice on what I can do to get back online? I think it have something to do with my attempts to configure the Wifi settings on my MAC to boost by security? I tried to turn IPv4 off in favor of IPv6? I'd say that this was the issue but even my attempts to undo the changes hasn't made it so I can get back on the internet... 

I'd honestly pay for some unbiased advice right now

[#8]

I also don't know what the CE Link device could be cause I've never attached anything to my router

[#9]

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@Yellow-Flower-H wrote:

Sorry to be a bother but could I get some advice on what I can do to get back online? I think it have something to do with my attempts to configure the Wifi settings on my MAC to boost by security? I tried to turn IPv4 off in favor of IPv6? I'd say that this was the issue but even my attempts to undo the changes hasn't made it so I can get back on the internet... 

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Turning off IPv4 does nothing for security. It will also likely completely break your connectivity as the Plusnet network doesn’t have IPv6 support.

Since reverting the changes, have you tried rebooting the Plusnet hub and any affected devices?

[#10]

Moderators Note

This topic has been moved from Broadband to My Router