Request for assistance understanding items on my network

[#1]

Hi, 

Since moving into my current apartment, I've noticed that an unidentifiable item is listed on my Network as Slave-Bay1. I called the Plusnet team for advice/ clarification and they stated that they couldn't assit me and suggested I post my query on here instead. 

Any advice would be greatly appreciated. 

[#2]

@AEO-Hill welcome to the forum

Unfortunately you've obscured the MAC address of the device which can help identify what it is by manufacturer name.

Try this link for an answer https://maclookup.app/ 

Currently it is offline/not connected and noticeable has not used any data since the Hub was last restarted.

What is connected to the LAN 1 port of your Hub? 

[#3]

Hi, 

The MAC address is A0:CE:C8:CB:EE:19. 

I'm a newb but there is nothing connected to my router. 

[#4]

@AEO-Hill 

How long have you had this hub? I’m wondering whether it’s something connected then removed prior to it being supplied to you.

Edit

Post superseded.

@Dan_the_Van 

I no longer use a Hub 2. Is there a way to clear the connected devices display without needing a factory reset?

[#5]

The same port/bay was also on my network with my last broadband provider which was Sky. I thought the issue was with them which was why I moved to Plusnet only to find it on here as well. 

I joined Plusnet in March I think but I've been living in my apartment since August/September

The internet provider is Community Fiber so I'm not completely shocked or surprised just annoyed that everytime I ask for help I basically just get laughed at. 

[#6]

@AEO-Hill 

If you want to, the device can be removed from the list here >Home >Advanced settings >My Network >My devices

There should be Remove with a white background for that device, click on that.

CORRECTION, Remove has the Plusnet Pink/Red colour background characters are in white (sorry)

HTH

Edit: You do not have any ethernet cable attached to LAN1 port?

[#7]

Nope, even in the picture it shows that there are no devices connected via ethernet cable. 

[#8]

Thanks for the advise on how to remove it, I'll keep trying

[#9]

Nope, even in the picture it shows that there are no devices connected via ethernet cable. 

Correct, there is nothing currently connected but the hub thinks that something WAS previously connected to LAN  port 1

Has something ever been connected to port 1 ?

[#10]

Nope, not that I know of. I've never had devices that needed to be connect via ethernet cable. I once tried to connect Sky's in home security system but it wouldn't play ball that was around December though and on my Sky broadband router. Never attached anything to this one so it's strange that it would carry over

[#11]

What kind of device would show up as a Port 1 and not by GHz

[#12]

What kind of device would show up as a Port 1 and not by GHz

It would need to be a device which uses a cable rather than WiFi to connect to the Hub. 

For a reused Hub I would expect more than one previously connected device still being listed, do you recognise elizabeths-Air ?

I'd see if you can remove the device from the list in Advanced Settings, if that does not work then try a factory reset using the pin hole at the back of the Hub next to the power switch. Hold the reset in until the Hubs light goes green

[#13]

Something connected with an ethernet cable to port 1 or something that was connected wireless to an access point that was plugged into port 1

[#14]

Thank you for that explanation, I'll be more careful of the devices I plug into my router moving forward

[#15]

Yes, I have one singular Apple Macbook Air but it appears twice on my router. In my system setting it still appears as elizabeth's macbook air. 

My uneducated guess is that its an earlier attempt I made to connect to the Wifi. And the current MAC represents my current use. So I guess I shouldn't be concerned if the private IP address and MAC address are different for both. 

How would I switch back to a Static connection though?