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Plusnet supplied router playing up

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cjags
Aspiring Pro
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Registered: ‎31-08-2007

Plusnet supplied router playing up

One of my referees has a problem with thier plusnet router.

Tthe internet drops, the blue light goes green, then starts flashing, then the blue light reappears as does the internet.  What does this mean?

8 REPLIES 8
dvorak
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Re: Plusnet supplied router playing up


Moderators Note


This topic has been moved from Broadband to My Router

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dvorak
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Re: Plusnet supplied router playing up

If it's green and not orange, then it sounds like the router is rebooting.
Can you get the logs?
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cjags
Aspiring Pro
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Registered: ‎31-08-2007

Re: Plusnet supplied router playing up

No I can't, the router is 150 miles away.

The landline is working but the internet keeps dropping in and out and the plusnet router goes through the green light, flashing light, blue light routine at the same time.

Router isn't that old but could it be faulty?

 

 

cjags
Aspiring Pro
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Re: Plusnet supplied router playing up

Just been told that the flashing light is ornage.

Is there an online manual anywhere.

 

Dan_the_Van
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Registered: ‎25-06-2007

Re: Plusnet supplied router playing up

@cjags 

Click Help on right corner of the Hub One home page that is the user guide, the light meanings are towards the end.

HTH

LaurenB
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Plusnet supplied router playing up

Fix

Hiya @cjags, thanks for getting in touch. I'm sorry to hear of the issues that they're having with the service. 

 

Can you send me a PM over with the account username and I can then take a further look at this?

 

(to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread)<br/>

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
cjags
Aspiring Pro
Posts: 490
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Registered: ‎31-08-2007

Re: Plusnet supplied router playing up

Hi Lauren.

I did the HELP txt message broadband fault thing and Plusnet reset their end and my referee switched everything off and back on and things have been stable since.

 

LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Plusnet supplied router playing up

Ah OK fab, just get back to me if you need any further support at all. 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team