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Plusnet Hub One

Newbie
Posts: 2
Registered: ‎04-03-2019

Plusnet Hub One

I have been on live chat this evening and nothing, my router software version is 4.7.5.1.83.8.237.2.2

And I’m have connection problems with Ethernet and WiFi is the router up to date ?
6 REPLIES 6
Champion
Posts: 2,187
Thanks: 463
Fixes: 22
Registered: ‎06-01-2017

Re: Plusnet Hub One

Hi @Lee32  and welcome to the forums.

my router software version is 4.7.5.1.83.8.237.2.2

That's definitely out of date!! The current one is 4.7.5.1.83.8.259

Plusnet are currently in the process of sending out the latest one, 4.7.5.1.83.8.263, which is due to be completed by the second week of this month.

As yours didn't update last time, it may need a nudge. Hopefully someone from Plusnet will see this and check to see if yours will auto update, or whether they'll get it sent to yours manually.

There's every chance your issues are related to being on an old version.

Moderator
Moderator
Posts: 24,570
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Fixes: 1,128
Registered: ‎11-01-2008

Re: Plusnet Hub One


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Newbie
Posts: 2
Registered: ‎04-03-2019

Re: Plusnet Hub One

Can someone send the update to my router as it’s not working correct and starting to become a problem to the point I’m thinking of leaving
Seasoned Hero
Posts: 5,768
Thanks: 2,549
Fixes: 169
Registered: ‎30-06-2016

Re: Plusnet Hub One

If it's also dropping out on an Ethernet connection it's probably not a firmware problem. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,249
Thanks: 140
Fixes: 57
Registered: ‎26-03-2018

Re: Plusnet Hub One

Hi @Lee32,

I'm sorry to hear that you're experiencing these issues. I've raised a request to our products team to update the firmware to the latest version. If you continue to experience any issues after the update goes through please let us know and we'll be happy to take a further look into this with you.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
Fixes: 163
Registered: ‎04-04-2007

Re: Plusnet Hub One

Firmware was upgraded on the 6th.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵