Plusnet Hub One

[#1]

I have been on live chat this evening and nothing, my router software version is 4.7.5.1.83.8.237.2.2

And I’m have connection problems with Ethernet and WiFi is the router up to date ?

[#2]

Hi @Lee32  and welcome to the forums.

my router software version is 4.7.5.1.83.8.237.2.2

That's definitely out of date!! The current one is 4.7.5.1.83.8.259

Plusnet are currently in the process of sending out the latest one, 4.7.5.1.83.8.263, which is due to be completed by the second week of this month.

As yours didn't update last time, it may need a nudge. Hopefully someone from Plusnet will see this and check to see if yours will auto update, or whether they'll get it sent to yours manually.

There's every chance your issues are related to being on an old version.

[#3]

Moderators Note

This topic has been moved from Fibre to My Router

[#4]

Can someone send the update to my router as it’s not working correct and starting to become a problem to the point I’m thinking of leaving

[#5]

If it's also dropping out on an Ethernet connection it's probably not a firmware problem. 

[#6]

Hi @Lee32,

I'm sorry to hear that you're experiencing these issues. I've raised a request to our products team to update the firmware to the latest version. If you continue to experience any issues after the update goes through please let us know and we'll be happy to take a further look into this with you.

[#7]

Firmware was upgraded on the 6th.