Plusnet Hub One
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Plusnet Hub One
04-03-2019 10:26 PM
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And I’m have connection problems with Ethernet and WiFi is the router up to date ?
Re: Plusnet Hub One
05-03-2019 12:20 AM
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Hi @Lee32 and welcome to the forums.
my router software version is 4.7.5.1.83.8.237.2.2
That's definitely out of date!! The current one is 4.7.5.1.83.8.259
Plusnet are currently in the process of sending out the latest one, 4.7.5.1.83.8.263, which is due to be completed by the second week of this month.
As yours didn't update last time, it may need a nudge. Hopefully someone from Plusnet will see this and check to see if yours will auto update, or whether they'll get it sent to yours manually.
There's every chance your issues are related to being on an old version.
Re: Plusnet Hub One
05-03-2019 7:43 AM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet Hub One
05-03-2019 10:44 AM
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Re: Plusnet Hub One
05-03-2019 10:53 AM
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If it's also dropping out on an Ethernet connection it's probably not a firmware problem.
Moderator and Customer
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Re: Plusnet Hub One
05-03-2019 11:34 AM
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Hi @Lee32,
I'm sorry to hear that you're experiencing these issues. I've raised a request to our products team to update the firmware to the latest version. If you continue to experience any issues after the update goes through please let us know and we'll be happy to take a further look into this with you.
Re: Plusnet Hub One
15-03-2019 6:42 PM
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Firmware was upgraded on the 6th.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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