Plusnet Hub One Router Firmware OOD

lorisarvendu · ‎26-08-2007

Hi there. My Hub One is on firmware version 4.7.5.1.83.8.226, which is below the latest version as far as I can tell.

I understand that manual updating is not possible, so what's the procedure for getting this remotely updated?

Thanks in anticipation

DaveB

A tortoise? What's that?
You know what a turtle is? Same thing.

bmc · ‎28-02-2017

The Hub One is long out of date. If you have the latest firmware then that's all you're getting unless some serious securtry bug appears which they need to fix.

Depending on the length remaining on your contract you might be able to score a Hub Two from PN for £7.99 p&p. Better WiFi but you can't split the 2.4 and 5.0 WiFi bands.

Brian

Townman · ‎22-08-2007

A Google search reveals...

Hub Ones running firmware older than 4.7.5.1.83.8.259.1.1 cannot receive remote updates. If your hub falls into this category, you will need to contact Plusnet support for a replacement.

4.7.5.1.83.8.226 pre-dates that significantly.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Dan_the_Van · ‎25-06-2007

Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 30/11/21 is the current version.

@lorisarvendu

Are you still using this Hub for your broadband connection?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lorisarvendu · ‎26-08-2007

I've actually only started using it a week ago. Had a TP-Link Archer (which itself was from 2016), which appears to be incompatible with my daughter's new Samsung. Gives her a wifi connection but "no internet". Dug the old Hub One out of mothballs for now, and just noticed the firmware was well out.

Interesting that "Hub Ones running firmware older than 4.7.5.1.83.8.259.1.1 cannot receive remote updates". Because that appears to be the latest update. Which reads to me that if you have firmware less than that, you couldn't have it updated. So how did anyone get that latest version? And if only people on the latest version can get updates...but that's the last version...? I'm obviously missing something here.

Anyways, lovely as it is for a backup I'll probably buy a replacement

A tortoise? What's that?
You know what a turtle is? Same thing.

Dan_the_Van · ‎25-06-2007

There is not an issue when the firmware updates were applied in sequence.

What is not possible is to update from 4.7.5.1.83.8.226 to 4.7.5.1.83.8.289.1.3 without the intermediate versions being applied first.

It is possible the Hub One may no longer be on the TR069 management system.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.