New Hub2 — can I obtain one?

[lighteningshado]

Thank you. That is a different number to the one I was given to call on. 
I will give it a try tomorrow

[Gandalf]

No problem @lighteningshado

0800 013 2632 is the direct number for Customer Options who are our Sales & Retentions folk. 

When I say direct though, there's still a switchboard/IVR but the option you'd choose is 1. 

If you had called our main number 0800 432 0200 I believe the options to get through to that same team is 4 then 1. 

[lighteningshado]

Thank you for that.

I've just called that number and everything is now sorted out. I will be getting a new hub after Christmas : )

[Anoush]

Excellent! 

[philiplgbennett]

I recontracted my Fibre Broadband as well in Dec for another two years and wasn't offered a new Hub Two. I've been a PlusNet customer for about 15 years now. Would it be possible for me to get one as well ?

[IngeJones]

Does the Hub2 have the same problem as the Hub1, randomly not showing various connected devices?  It's been a real nuisance.

[southerner]

Can you get a Hub 2 if your Hub 1 has a fault?

I was looking at BT Smarthubs on Ebay but recall reading they are now locked to BT?

[Gandalf]

@southerner wrote:

Can you get a Hub 2 if your Hub 1 has a fault?

We would generally replace a Hub One like for like.

At the moment, we're generally only sending a Hub Two out under the following scenarios: 

• Sign up as a new customer
• Upgrade your service either online or over the phone, for example, standard broadband to fibre, or fibre to fibre extra
• Renew your contract & discuss the possibility with our Customer Options Team on 0800 013 2632

[southerner]

Does anyone know the newest BT hub that still works with Plusnet?

Been on Fibre Extra for a while so nothing to upgrade to. Don't really want to take out a new contract until I know whether there will be a Plusnet FTTP offering.

[Baldrick1]

Well the Smarthub 2 does. I doubt you'll find anything newer going at a bargain price for a fair while, so if you want something newer I suggest that you look at a third party maunfacturer.

[briston]

It was reported in the technical press that Plusnet are going to offer FTTP later in the year

[198kHz]

It was reported last year too.