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Slow broadband

FIXED
79Artyblue1
Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-05-2016

Slow broadband

When I take my laptop upstairs in my house I get a weak signal, when I am downstairs near my router it is a medium signal have never had a fast signal. Can anyone help me?

6 REPLIES 6
jab1
Legend
Posts: 17,265
Thanks: 5,553
Fixes: 258
Registered: ‎24-02-2012

Re: Slow broadband

Welcome to the forums, @79Artyblue1 How old is your laptop? and which Hub do you have? What do you mean by weak/medium/fast signal?

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
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Registered: ‎21-04-2017

Re: Slow broadband

Thanks for your post @79Artyblue1

I'm really sorry to see you're having Wi-Fi signal issues around your home.

I'd recommend having a go at some troubleshooting steps explained Here but feel free to get back to us with how it goes and we'll be happy to help further if you're still experiencing problems. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
79Artyblue1
Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-05-2016

Re: Slow broadband

Actually it is a Acer Chromebook 2 years old, when I click on the the broadband icon it tells if it is a medium signal or weak one

jab1
Legend
Posts: 17,265
Thanks: 5,553
Fixes: 258
Registered: ‎24-02-2012

Re: Slow broadband

Thanks for that info, @79Artyblue1 , so it should be 5GhZ capable. Which modem/router do you have? and have you considered @Gandalf 's advice?

Do you actually see any deterioration in performance?

John
Mav
Moderator
Moderator
Posts: 22,419
Thanks: 4,751
Fixes: 516
Registered: ‎06-04-2007

Re: Slow broadband

Fix
Moderator's note(s):

Thread moved from ADSL Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav
Moderator
Moderator
Posts: 22,419
Thanks: 4,751
Fixes: 516
Registered: ‎06-04-2007

Re: Slow broadband

Moderator's note by Mike (Mav): The fix removed from my post.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still