New Hub One won't turn on/work
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- New Hub One won't turn on/work
27-03-2018 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks
Karen
Fixed! Go to the fix.
Re: New Hub One won't turn on/work
27-03-2018 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@kkaren wrote:
So tomorrow was our switch over day to fibre and sadly we are still without any connection.
Did you mean yesterday?
I received confirmation of the switch over vis email however upon trying to connect our new Hub ONE router, we are unable to access the internet. This time the hub won't even turn on/there is no blue light when turned 'on'.
When you say it won't turn on what do you mean? Are there any lights coming on? If so what colour?
Have you tried a factory reset on the router by pushing a paperclip or similar into the reset hole and keeping the switch closed for at least 20 seconds?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New Hub One won't turn on/work
27-03-2018 10:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My apologies, I meant to say yesterday.
When 'turned on' there are no lights whatsoever. I will try the paper clip reset tomorrow and see if it works.
Thanks
Karen
Re: New Hub One won't turn on/work
28-03-2018 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Hub One won't turn on/work
28-03-2018 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Hub One won't turn on/work
28-03-2018 6:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you have any other routers you could use? The BT HH5 is the same as the PN one, so just needs the username and password put into it.
Re: New Hub One won't turn on/work
28-03-2018 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Hub One won't turn on/work
28-03-2018 10:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there's no lights on at all then either there's no power getting to the router or the router (or its power supply) is dead. Can you plug another appliance into the socket that's currently powering the router to make sure that the socket has power getting to it?
If that's OK then go back to Plusnet and ask for another router.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New Hub One won't turn on/work
28-03-2018 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Hub One won't turn on/work
29-03-2018 9:51 AM - edited 29-03-2018 9:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you're lucky this post will be picked up by a Plusnet staffer. Alternatively:
Either ring on 0800 432 0200 and be prepared for a wait or use live chat https://www.plus.net/help/chat/.
Just one afterthought, is the power supply the two part type where you slide the plug pins onto the body? If so is it fully clipped together?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New Hub One won't turn on/work
on 30-03-2018 4:06 PM - last edited on 31-03-2018 7:08 PM by dvorak
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @kkaren
I have just checked your account and can see that your router has been active for about 3 1/2 hrs.
Session Records | |||||||||||
Subscription | Access Rack | Last Event | Event Time | Message | IP Assigned | Total Gigabytes | Calling From | Session Started | Session Ended | Session Duration | |
Plusnet FTTC RSN | (PTA) | active | 15:54 30/Mar/2018 | unknown (Interim update) | 146.199.21X.XXX | 1.29 | 12:35 30/Mar/2018 | N/A | 3:27:48 (on going) |
Can I ask (out of curiosity) what you did to get this working in the end?
Kind Regards,
Moderator's note by Adie (Dvorak) obfuscated IP address and other datat
30-03-2018 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We bought another router which arrived very quickly, from Amazon. The original router supplied was obviously faulty. Very happy with the result, very quick , a better Easter with Internet . Thank you everyone who gave advice, Happy Easter Karen
Re: New Hub One won't turn on/work
31-03-2018 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MasterOfReality I suggest it is not a good idea to show a user's IP address and phone line BBEU number in a public forum.
Re: New Hub One won't turn on/work
31-03-2018 9:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would contact Plusnet and ask for a replacement for the faulty one at no cost to yourself. It's always useful to have a spare.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New Hub One won't turn on/work
31-03-2018 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really concerned about id fraud. Should all of the numbers be changed?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- New Hub One won't turn on/work