Link to Royal Mail to return my old plusnet hub onerouter

[#1]

I followed the link through to R M to print a label to return as I have been requested to do but having filled in the  form and clicked on the link to make a label. Nothing happens.  Am I dong something wrong ?  Have others had the same thing happen?

[#2]

I tried this link it looked to be working :

https://www.royalmail.com/track-my-return#/details/2886

[edit] It did work I now have an email with a QR code attached for the Post Office to print the label
and also attached a PDF will a full Pre Paid Postage label to print and attach to a package.

[#3]

Is your printer switched on/connected?