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Link to Royal Mail to return my old plusnet hub onerouter

Freshfieldroad
Newbie
Posts: 3
Registered: 7 hours ago

Link to Royal Mail to return my old plusnet hub onerouter

I followed the link through to R M to print a label to return as I have been requested to do but having filled in the  form and clicked on the link to make a label. Nothing happens.  Am I dong something wrong ?  Have others had the same thing happen?

7 REPLIES 7
PhilipHeyes
All Star
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Registered: ‎10-11-2021

Re: Link to Royal Mail to return my old plusnet hub onerouter

I tried this link it looked to be working :

https://www.royalmail.com/track-my-return#/details/2886

 

[edit] It did work I now have an email with a QR code attached for the Post Office to print the label
and also attached a PDF will a full Pre Paid Postage label to print and attach to a package.

jab1
The Full Monty
Posts: 24,690
Thanks: 8,804
Fixes: 377
Registered: ‎24-02-2012

Re: Link to Royal Mail to return my old plusnet hub onerouter

Is your printer switched on/connected?

John
Freshfieldroad
Newbie
Posts: 3
Registered: 7 hours ago

Re: Link to Royal Mail to return my old plusnet hub onerouter

Yes it is on and connected to my HP smart App

jab1
The Full Monty
Posts: 24,690
Thanks: 8,804
Fixes: 377
Registered: ‎24-02-2012

Re: Link to Royal Mail to return my old plusnet hub onerouter

As @PhilipHeyes  says, it works.

John
Freshfieldroad
Newbie
Posts: 3
Registered: 7 hours ago

Re: Link to Royal Mail to return my old plusnet hub onerouter

Well it clearly doesn't work for me !  I have checked my spam and nothing in my emails!  For some reason the !" create a label" button doesn't do anything.  I put in my postal address as found on the drop down link but it leaves the top line blank - very odd!

PhilipHeyes
All Star
Posts: 889
Thanks: 321
Fixes: 12
Registered: ‎10-11-2021

Re: Link to Royal Mail to return my old plusnet hub onerouter

It worked for me in Firefox.   The email arrived quite promptly.

jab1
The Full Monty
Posts: 24,690
Thanks: 8,804
Fixes: 377
Registered: ‎24-02-2012

Re: Link to Royal Mail to return my old plusnet hub onerouter

I found I had to have two attempts at getting it to accept the address. If it doesn't accept that, then it won't generate either the label print option, or the email.

John