cancel
Showing results for 
Search instead for 
Did you mean: 

Hub2 not showing some device names

FIXED
cdr8
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-10-2021

Hub2 not showing some device names

My new Hub2 is showing some connected devices as unknown even though they have names. e.g. my iPhone and iPad have names but hub manager has no icon or name showing. My old iPad is shown with name. Any idea how to fix this?

13 REPLIES 13
dvorak
Moderator
Moderator
Posts: 29,739
Thanks: 6,613
Fixes: 1,485
Registered: ‎11-01-2008

Re: Hub2 not showing some device names


Moderators Note


This topic has been moved from Broadband to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 29,739
Thanks: 6,613
Fixes: 1,485
Registered: ‎11-01-2008

Re: Hub2 not showing some device names

Fix
I suspect it's because you have 'Private Wi-Fi Address' switched on in the settings.
This rotates the mac address each time and will not reflect the device properly.
Switch it off and they should appear.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
cdr8
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-10-2021

Re: Hub2 not showing some device names

You are correct. The phone says it reduces tracking so I thought it best to leave it on. At least I know why now thank you.

dvorak
Moderator
Moderator
Posts: 29,739
Thanks: 6,613
Fixes: 1,485
Registered: ‎11-01-2008

Re: Hub2 not showing some device names

Probably won't matter if you just switch it off for your home Wi-Fi, I don't have it on for home but do for all public ones.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Hub2 not showing some device names

Sorry to hijack the topic, but where do you find this setting? I thought I knew most of Apples quirks.😉

John
dvorak
Moderator
Moderator
Posts: 29,739
Thanks: 6,613
Fixes: 1,485
Registered: ‎11-01-2008

Re: Hub2 not showing some device names

iOS / iPad OS: Settings > Wi-Fi > <attached wifi network> middle of the settings.
Doesn't appear to have been implemented on macOS (yet).
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Hub2 not showing some device names

Cheers @dvorak  - might sort a quirk on my Fritzbox.

John
cdr8
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-10-2021

Re: Hub2 not showing some device names

How do you do that? It seems to be on or off on my iPhone and iPad.

dvorak
Moderator
Moderator
Posts: 29,739
Thanks: 6,613
Fixes: 1,485
Registered: ‎11-01-2008

Re: Hub2 not showing some device names

It's a per wi-fi setting, not a system wide setting.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
cdr8
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-10-2021

Re: Hub2 not showing some device names

Ah I see thank you

cdr8
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-10-2021

Re: Hub2 not showing some device names

It seems to remember the name even when turned off again. I changed one name and it doesn't update on hub manager. I have refreshed hub manager and even exited it completely. 

greygit
Rising Star
Posts: 196
Thanks: 20
Fixes: 1
Registered: ‎13-11-2021

Re: Hub2 not showing some device names

The 'paranoid' might like to consider that the logs of the Hub2 are uploaded to plusnet (or BT) for perfectly innocent reasons and adjust their personal 'paranoia' level accordingly.

 

N.B. Like your nym. Real bread and butter for tea. The theme tune to the Hovis ad. of old (directed by Ridley Scott) comes from Dvorak's "from the New World" symphony.

greygit
Rising Star
Posts: 196
Thanks: 20
Fixes: 1
Registered: ‎13-11-2021

Re: Hub2 not showing some device names

There's at least one RFC covering locally assigned/managed MAC addresses. What Apple do isn't outside the box. Doing the same on an Android is near impossible.