Hub swap

[#1]

Hi all I’ve been having a few problems with drop outs and the contact centre advised resetting my router which seems to fix however they are suggesting a new hub 2 . As I have one from a previous fttp order that didn’t go through is it possible to just swap this out with the dsl port into the hub 2 I got for fttp ? Anything else I need to do

[#2]

How long have you had this 'spare' Hub? It should be a simple case of swapping them over if it wasn't too long ago, and the spare hasn't dropped off the management platform. Worth a try.

[#3]

Well over a year maybe 14 months

[#4]

Try it anyway - it may work. Although I doubt the Hub is the cause of your problems

[#5]

No . Given its fine for 14 months and drop pits had occurred around 7-10 in the evening . It happened a month ago and a reset worked or it was just coincidence. Up until that point nearly 12 months of stable service no drop outs I observed . Then it’s been 44 days before the latest bout . Again a hub reset seems to work. Maybe my hub isn’t recovering when there is a disconnect for another reason . I’ll try it . Do I need to manually put in my broadband users name and password ?

[#6]

Just see if it configures automatically to start with and fills it in for you, if not it is simple to do.

[#7]

Didn’t configure automatically so had to unplug dsl and add my dsl id in. Then connected . I had two drop outs this morning on previous home hub 2 so will see if this happens again . I suspect it’s local openreach work or congestion however as drop out times have been peak times and my old hub was stable for over 45 days

[#8]

I assume you are still using the 'new' hub, so the usual suggestions I would make will not apply, but it sounds like this is an OpenReach network problem.

If you can put up with problem for the next 24 hours or so - to build up a little more data - maybe we could offer more insight.

[#9]

Heya @Markwallwork0,

I have investigated the issue, and while the line itself shows no faults, I noticed that the line configuration on our side is not properly set to prioritize stability. I have placed an order to correct this issue. However, it won’t go through instantly and may take a couple of days. I will notify you via email once the order is complete.

[#10]

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@Markwallwork0 wrote:

... I suspect it’s local openreach work or congestion ...

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@Markwallwork0  sometimes local Openreach outages or engineering works, can be identified by putting your landline number or phone area code in to this checker - https://status.zen.co.uk/broadband/ 

.

[#11]

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@Marsh wrote:

Heya @Markwallwork0,

I have investigated the issue, and while the line itself shows no faults, I noticed that the line configuration on our side is not properly set to prioritize stability. I have placed an order to correct this issue. However, it won’t go through instantly and may take a couple of days. I will notify you via email once the order is complete.

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Not doubting what you say about the line configuration above, but the OP has said earlier in this topic that they have had 12 months stable service previously, until this issue occurred 44 days ago - my experience points to a slightly different scenario, but I am happy to be proved wrong.

[#12]

Hey @jab1,

I completely understand your point about the service working fine for 12 months. However, I’ve encountered instances where a service suddenly develops a random DCN fault, despite the line being fine. Usually, adjusting the settings resolves the issue, but it varies on a case-by-case basis. I’ll follow up after the order is complete to ensure everything is working properly.

[#13]

@Markwallwork0 

As the Hub two does not appear to be on the management system, if you want to use it you can manually enter the broadband user name here

http://192.168.1.254 >Advanced settings >Broadband (admin password found on the removeable card)

The Hub needs to be in a disconnected state.

Broadband username is in the format youraccountname@plusdsl.net

The password is the same as the used in the members centre 

HTH

EDIT: @Marsh are you able to arrange to have the Hub Two added to TR069?

[#14]

Many thanks for your help with this and raising the order

[#15]

I presume without going on the management system the hub won’t get firmware updates ?