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Hub One Modem firmware update push please?

sys7em
Newbie
Posts: 5
Registered: ‎13-07-2020

Hub One Modem firmware update push please?

Hi,

I've had to change to a different Plusnet router yesterday (old one died). Can Plusnet please push the latest firmware version to it please? Hub One and is currently on v4.7.5.1.83.8.237.2.2 (06/08/17).

 

Many thanks.

Richard.

7 REPLIES 7
sys7em
Newbie
Posts: 5
Registered: ‎13-07-2020

Re: Hub One Modem firmware update push please?

Can no one help at all? Or is this the wrong place to ask?  -Thanks.

newagetraveller
Pro
Posts: 566
Thanks: 105
Fixes: 1
Registered: ‎03-08-2012

Re: Hub One Modem firmware update push please?

It might be worth asking in "My Router". Having the same question posted in two different sections could be against the rules though!

A moderator will probably move this, if it's spotted.

MauriceC
Superuser
Superuser
Posts: 4,015
Thanks: 2,432
Fixes: 16
Registered: ‎10-04-2007

Re: Hub One Modem firmware update push please?

Hi,@sys7em   Hopefully one of the Plusnet staffers will be along soon to respond.

The first thing they are going to need is the Type and Serial number of the replacement router so that they can update the details on the system that enables the download to be actioned. It will speed things up if you have these details to hand.

I've requested the Mods to move this topic to the 'My Router'  board.

 

Strat
Moderator
Moderator
Posts: 30,205
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: Hub One Modem firmware update push please?

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

sys7em
Newbie
Posts: 5
Registered: ‎13-07-2020

Re: Hub One Modem firmware update push please?

Thank you guys for your assistance (...and moving to the correct place).  My PlusNet Hub One router serial number is +081441+NQ61004117

sys7em
Newbie
Posts: 5
Registered: ‎13-07-2020

Re: Hub One Modem firmware update push please?

Looks like something is trying to happen guys. Though the router logs show a host fail on what is presumed the remote firmware upgrade. Its tried a few times now. So its not updated :0(

16:29:44, 15 Jul. (200869.300000) CWMP: session closed due to error: Could not resolve host
16:29:44, 15 Jul. (200869.230000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
16:29:44, 15 Jul. (200869.220000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,2 PERIODIC,4 VALUE CHANGE'

 

Anything I can do my end?

sys7em
Newbie
Posts: 5
Registered: ‎13-07-2020

Re: Hub One Modem firmware update push please?

Nope. still not happening. Tries every day, and fails.

 

Anyone have any ideas please?