Hub One Modem firmware update push please?
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Hub One Modem firmware update push please?
13-07-2020 11:26 AM
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Hi,
I've had to change to a different Plusnet router yesterday (old one died). Can Plusnet please push the latest firmware version to it please? Hub One and is currently on v4.7.5.1.83.8.237.2.2 (06/08/17).
Many thanks.
Richard.
Re: Hub One Modem firmware update push please?
14-07-2020 10:49 AM
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Can no one help at all? Or is this the wrong place to ask? -Thanks.
Re: Hub One Modem firmware update push please?
14-07-2020 11:20 AM
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It might be worth asking in "My Router". Having the same question posted in two different sections could be against the rules though!
A moderator will probably move this, if it's spotted.
Re: Hub One Modem firmware update push please?
14-07-2020 12:18 PM - edited 14-07-2020 12:19 PM
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Hi,@sys7em Hopefully one of the Plusnet staffers will be along soon to respond.
The first thing they are going to need is the Type and Serial number of the replacement router so that they can update the details on the system that enables the download to be actioned. It will speed things up if you have these details to hand.
I've requested the Mods to move this topic to the 'My Router' board.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hub One Modem firmware update push please?
14-07-2020 12:43 PM
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This topic has been moved from Fibre Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Hub One Modem firmware update push please?
14-07-2020 4:02 PM
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Thank you guys for your assistance (...and moving to the correct place). My PlusNet Hub One router serial number is +081441+NQ61004117
Re: Hub One Modem firmware update push please?
16-07-2020 6:15 AM - edited 16-07-2020 6:26 AM
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Looks like something is trying to happen guys. Though the router logs show a host fail on what is presumed the remote firmware upgrade. Its tried a few times now. So its not updated :0(
16:29:44, 15 Jul. | (200869.300000) CWMP: session closed due to error: Could not resolve host |
16:29:44, 15 Jul. | (200869.230000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
16:29:44, 15 Jul. | (200869.220000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,2 PERIODIC,4 VALUE CHANGE' |
Anything I can do my end?
Re: Hub One Modem firmware update push please?
18-07-2020 1:24 PM
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Nope. still not happening. Tries every day, and fails.
Anyone have any ideas please?
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