Hub One Firmware Updates
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Re: Hub One Firmware Updates
08-02-2019 11:17 AM
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Hi @deborahbaw, I've passed this onto our products team to see if they can push the update for you.
Re: Hub One Firmware Updates
09-02-2019 10:46 AM
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Thanks @LaurenB the update has now come through
Re: Hub One Firmware Updates
10-02-2019 9:48 AM
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@bobpullen Are you able to push through an update for me. Look like my hub one has not been updated in quite a long time! Many thanks.
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ74802016
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown
Re: Hub One Firmware Updates
10-02-2019 8:29 PM
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@dablondi, done. Your router will reboot to apply the update.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
10-02-2019 9:17 PM
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@bobpullen thank you!
Re: Hub One Firmware Updates
17-02-2019 9:15 AM
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@bobpullen can you please arrange for my hub one to be updated.
Serial Number +081441+NQ72604654
Mac Address b8:ee:0e:f0:e2:02
Software version 4.7.5.1.83.8.226 Last updated Unknown
Thanks
Re: Hub One Firmware Updates
20-02-2019 4:22 PM
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@protos22, done.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
20-02-2019 4:35 PM
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Re: Hub One Firmware Updates
03-03-2019 1:42 PM
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1. Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ55007665 |
3. Firmware version: | Software version 4.7.5.1.83.8.217.1.1 Last updated 02/03/16 |
4. Board version: | Plusnet Hub One |
Mine appears to be stuck on an ancient version, could you push an update ASAP please.
Re: Hub One Firmware Updates
03-03-2019 7:46 PM
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Hi @bobpullen
Could you assist @milesmowbray with a firmware update as per his post?
Best wishes
Dave
Re: Hub One Firmware Updates
04-03-2019 10:07 AM
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Hi @bobpullen,
Wonder if I could also put my name on your list of firmware updates pse…?
1. Product name: Plusnet Hub.
2. Serial number:+081441+NQ815414123.
Firmware version:Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown
I've had this router for a while and I don't 'think' the firmware has been updated since I got it...
Thanks.
Re: Hub One Firmware Updates
07-03-2019 10:33 PM
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Hello @bobpullen
Is it possible to get my firmware updated too please?
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ71409693
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 07/08/17
4. Board version: Plusnet Hub One
Thanks,
Dan.
Re: Hub One Firmware Updates
15-03-2019 6:13 PM
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@DanKent, done.
@milesmowbray, yours was done the other day.
@PNnewbie, that serial isn't the one associated with your account from what I can tell. If it is the device you're using then please PM me the full MAC address as well and I'll see what I can do.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
18-03-2019 9:10 AM
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Cheers for that Bob.
Prior to the firmware update, I'd had a Openreach phone engineer out to test the phone line, which came back as okay.
The firmware update was then applied, but I'm still seeing "PPP LCP Send Termination Request [User request]" in the router logs at the same time as being disconnected for a couple of minutes. This is happening several times a day. I'd been hopeful the firmware would solve this but sadly not!
I'm currently awaiting the visit of a broadband engineer.
Re: Hub One Firmware Updates
20-03-2019 4:31 PM
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I am currently using a Home Hub6a, which I find very stable. Can I have the hub one plugged into the same phone line at the same time so it can get the latest firmware. Just in case I have to use it again. I know i can do this by unplugging the Home Hub but don't really want to do that.
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