No rewards card email

[#1]

Hi i had full fibre 900 installed 14/01/26 , it said on the offer on the plusnet page when i ordered i would recieve a £100 gift card , however i have not recieved the email and plusnet@purecard.com said they have not recieved my details hoping someone can help .

[#2]

Hello @Md626. 

Welcome to the community. 

You should receive the email 10 working days after your services have gone live. 

As you have exceeded this I have sent you over a private message to gather more details. 

Katie