“No accessible contact options for deaf customers”

Lenin1917 · ‎26-01-2026

I am deaf and cannot use the telephone. Plusnet currently provide no accessible way for me to contact support other than a phone number, which is completely unusable for me. I urgently need a written communication option such as ‘Chat Now’ or email so I can manage my account and resolve issues.

jab1 · ‎24-02-2012

@Lenin1917 Are Plusnet aware that you are deaf? Now you have posted on here with your problem, I can tag one of the Help Team and ask them to contact you by Private Message, and hopefully help you that way.

@Leanne_T - can you pick this up, please?

John

Baldrick1 · ‎30-06-2016

@Lenin1917

From here: https://www.plus.net/help/legal/here-for-you/

To make a textphone call using the Relay UK (opens new tab or window) service, dial 18001 in front of our number 0330 123 9123.

Or contact us through a sign language interpreter

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Baldrick1 · ‎30-06-2016

Moderator's note:
Thread moved from Full Fibre to Plusnet Feedback

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Townman · ‎22-08-2007

@Baldrick1

Indeed, the deaf support services are well signposted.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.