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How to update firmware on hub zero

FIXED
o9m1Ak1GOxizs5s
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-04-2022

How to update firmware on hub zero

"Plusnet Hub One | Software version 4.7.5.1.83.8.259 | Last updated Unknown"

 

My 5ghz network is terrible and has been for a while. Constant issues. Replaced with an old router so i can get this fixed.

 

Read that there is an update that fixes the 5ghz, but can't find it anywhere.

 

Phone support can't detect, duh, so can offer no fix.

 

What are my options?

4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,906
Thanks: 5,014
Fixes: 316
Registered: ‎04-04-2007

Re: How to update firmware on hub zero

You're out of luck I'm afraid.

See the update at the top of the thread here.

For some reason, your hub has been out of contact with the management platform for years so hasn't been kept up to date. You'll need a replacement.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

o9m1Ak1GOxizs5s
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-04-2022

Re: How to update firmware on hub zero

Well the phone support insists on doing all the checks and sending out an engineer to confirm if a replacement is necessary.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,906
Thanks: 5,014
Fixes: 316
Registered: ‎04-04-2007

Re: How to update firmware on hub zero

Fix

I've shipped you a replacement. Should arrive Tuesday/Wednesday.

It's a newer model, and worth me mentioning that you cannot separate the 2.4GHz and 5GHz SSID's with this unit.

That said, it shouldn't cause you any 5GHz connectivity problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

o9m1Ak1GOxizs5s
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-04-2022

Re: How to update firmware on hub zero

Thanks for sorting this out.

 

Me, the family, will be happy the problems will go away.

 

Thanks again