HP2540 printer

[#1]

I have been trying for 2 days to connect  my printer and my computer to my Plusnet Hub One router with no success. The computer is connected to the WiFi but can’t print because the printer is not connected. I never had this problem with Sky and am considering switching providers. Please don’t be technical as I am an OAP and don’t understand tech talk. I’ve tried a USB connection and it didn’t work so thanks for any help offered.

[#2]

@Marlene2 Welcome to the forums. The reason you can't connect wirelessly is most likely because your printer still thinks it is connected to the SKY router - you need to reset it it, but if you are not technically minded that could be a problem - there will be instructions on how to do it in the printer manual. I don't understand though why the USB connection won't work - it should do.

[#3]

Thanks Jabs. I will try the reset tomorrow and respond and I’ve crossed my fingers x

[#4]

Post back if you have problems - no promises, but I may be able to help.

[#5]

Thank you so much x

[#6]

Moderators Note

This topic has been moved from ADSL Broadband

[#7]

Where has it been moved to please as I am new at this

[#8]

Don't worry, @Marlene2 - it is still visible - its just been moved to a more relevant board.

[#9]

Thank you

[#10]

@Marlene2 

It has been moved to this My Router board. You posted it on the ADSL board.

[#11]

Well I’ve sat here for nearly two hours with HP support going through everything they said and they apologised saying they couldn’t help. I ran a diagnostic and apparently got an Network SSID fail whatever that is so not sure whether to buy a new printer. 

[#12]

Just to say my router is connected to all my other devices with no problems x

[#13]

@Marlene2 I assume HP support guided you through the full deregister/re-register procedure. It should be a simple process.

[#14]

I’ve done it Jabs. I thought it was a complicated fix and in the end it was so simple. I have to say though I was glad of your support knowing I had a back up, thank you x

[#15]

@Marlene2 Just to satisfy my curiosity - what was the thing that fixed it?