cancel
Showing results for 
Search instead for 
Did you mean: 

Draytek vigor 2862 settings problem

sagerox
Newbie
Posts: 1
Registered: ‎01-07-2020

Draytek vigor 2862 settings problem

Hi I have the above router. When I connect it to the plusnet line i get a site not found error when i try to browse  the internet.I When I run windows diagnostics on the device adaptor it comes up with a DHCP error. What settings do I need in the router?

 

The online status within the router shows that it is connected and passing data.

 

The rouer works when I connect it to a BT line and put in the BT broadband username and password

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 9,941
Thanks: 2,587
Fixes: 203
Registered: ‎30-07-2007

Re: Draytek vigor 2862 settings problem

The plusnet settings are here https://www.plus.net/help/broadband/broadband-connection-settings/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Draytek vigor 2862 settings problem

Hi there @sagerox if you're having issues with the 3rd party router still, we'd advise you to go back to the Plusnet one to ensure it isn't a router issue.

 Noor
 Plusnet Help Team
markhawkin
Pro
Posts: 418
Thanks: 59
Fixes: 8
Registered: ‎17-07-2016

Re: Draytek vigor 2862 settings problem

@sagerox 

I use a very similar Draytek 2860 on Plusnet and it's fine.

There are good instructions here:

https://www.draytek.co.uk/support/guides/vigor-2860-vdsl-setup

Just use your Plusnet credentials In "ISP Access Setup"

 

 

I am the satisfied customer....