Can't reach NS&I login page
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Can't reach NS&I login page
Can't reach NS&I login page
10-07-2024 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yesterday I tried to login to my NS&I account but the link to https://secure.nsandi.com can't be reached and the windows diagnostic tool on my computer said I should contact my ISP
I have rebooted my router and added the site as an exception in my Bitdefender dashboard. Still no luck.
I can reach the page on my phone, but only if I switch from Wi-Fi to 4G, which does suggest it is something on the PN side.
Is anyone else having trouble with this?
PN: Can you sort this out please?
Re: Can't reach NS&I login page
10-07-2024 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't reach NS&I login page
10-07-2024 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Clarissa I don't think it is 'on PN's side' - I can't reach it on a Zen connection either, and they use totally different DNS servers (their own).
Re: Can't reach NS&I login page
10-07-2024 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for checking
Re: Can't reach NS&I login page
10-07-2024 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK that's interesting. Thanks for checking.
Re: Can't reach NS&I login page
10-07-2024 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try the NS&I home page, then click on "Log In" in the top right corner:
Re: Can't reach NS&I login page
10-07-2024 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did. It doesn't work anymore over normal use of the internet.
I used to be able to access the login page. I have been accessing this site for years, and always using PN internet. But it doesn't work today, or yesterday.
I have found I can get in via a VPN, as well as 4G.
Not sure what to do. The diagnostic tool said my computer is configured correctly, so reluctant to make changes to router or firewall settings my side.
Re: Can't reach NS&I login page
10-07-2024 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just a thought - wonder if NSI&I have changed the IP for that page and it hasn't worked its way to the DNS servers yet?
Re: Can't reach NS&I login page
10-07-2024 11:24 AM - edited 10-07-2024 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I doubt it's a DNS issue as nslookup resolves https://secure.nsandi.com to 157.203.60.156 on my plusnet connect and mobile data
The site does not respond to ping, you can login using mobile data.
Re: Can't reach NS&I login page
10-07-2024 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any idea how long it would take?
Re: Can't reach NS&I login page
10-07-2024 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What does "the site does not respond to a ping" mean?
Re: Can't reach NS&I login page
10-07-2024 11:28 AM - edited 10-07-2024 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Dan_the_Van Strange - I can get the login page up if I go via the home page, but get this response (on FF), if I click the 'secure.nsiandi.com' link in the OP.
Edit to add the response from the OP link:
Re: Can't reach NS&I login page
10-07-2024 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't reach NS&I login page
10-07-2024 11:31 AM - edited 10-07-2024 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Clarissa wrote:
I have found I can get in via a VPN, as well as 4G.
Not sure what to do. The diagnostic tool said my computer is configured correctly, so reluctant to make changes to router or firewall settings my side.
Same result here.
Possibly not what you want to hear, but if you can get access via a VPN and others are experiencing the same problem, just do nothing, sit back and relax, and wait for things to sort themselves out.
At least NS&I won't have gone bankrupt!
edit: typo
Re: Can't reach NS&I login page
10-07-2024 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To clarify, are you not able to log in via the link on NS&I's home page?
That works for me, on Plusnet broadband, but https://secure.nsandi.com does not.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Can't reach NS&I login page