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Can't reach NS&I login page

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Can't reach NS&I login page

Yesterday I tried to login to my NS&I account but the link to https://secure.nsandi.com can't be reached and the windows diagnostic tool on my computer said I should contact my ISP

I have rebooted my router and added the site as an exception in my Bitdefender dashboard. Still no luck.

I can reach the page on my phone, but only if I switch from Wi-Fi to 4G, which does suggest it is something on the PN side.

Is anyone else having trouble with this?

PN: Can you sort this out please?

 

126 REPLIES 126
Dan_the_Van
Aspiring Hero
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Registered: ‎25-06-2007

Re: Can't reach NS&I login page

@Clarissa 

I've just tried using the link,  not working for me either, works fine on mobile data.

 

jab1
Legend
Posts: 17,624
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Registered: ‎24-02-2012

Re: Can't reach NS&I login page

@Clarissa I don't think it is 'on PN's side' - I can't reach it on a Zen connection either, and they use totally different DNS servers (their own).

John
Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

Thanks for checking

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

OK that's interesting. Thanks for checking.

Mr_Paul
Seasoned Pro
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Registered: ‎07-06-2022

Re: Can't reach NS&I login page

@Clarissa 

Try the NS&I home page, then click on "Log In" in the top right corner:

https://www.nsandi.com

 

 

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

I did. It doesn't work anymore over normal use of the internet.

I used to be able to access the login page. I have been accessing this site for years, and always using PN internet. But it doesn't work today, or yesterday.

I have found I can get in via a VPN, as well as 4G.

Not sure what to do. The diagnostic tool said my computer is configured correctly, so reluctant to make changes to router or firewall settings my side. 

 

 

jab1
Legend
Posts: 17,624
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Registered: ‎24-02-2012

Re: Can't reach NS&I login page

Just a thought - wonder if NSI&I have changed the IP for that page and it hasn't worked its way to the DNS servers yet?

John
Dan_the_Van
Aspiring Hero
Posts: 2,833
Thanks: 1,359
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Registered: ‎25-06-2007

Re: Can't reach NS&I login page

@jab1 

I doubt it's a DNS issue as nslookup resolves https://secure.nsandi.com to 157.203.60.156 on my plusnet connect and mobile data

The site does not respond to ping, you can login using mobile data.

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

Any idea how long it would take?

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

What does "the site does not respond to a ping" mean?

jab1
Legend
Posts: 17,624
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Registered: ‎24-02-2012

Re: Can't reach NS&I login page

@Dan_the_Van Strange - I can get the login page up if I go via the home page, but get this response (on FF), if I click the 'secure.nsiandi.com' link in the OP.

Edit to add the response from the OP link:

Screenshot 2024-07-10 at 11-36-19 Problem loading page.png

John
Mr_Paul
Seasoned Pro
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Registered: ‎07-06-2022

Re: Can't reach NS&I login page

@jab1 

I get the same as you on my Plusnet FTTC connection.

 

.

RobPN
Seasoned Hero
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Registered: ‎17-05-2013

Re: Can't reach NS&I login page


@Clarissa wrote:

 

I have found I can get in via a VPN, as well as 4G.

Not sure what to do. The diagnostic tool said my computer is configured correctly, so reluctant to make changes to router or firewall settings my side. 

 


@Clarissa 

Same result here.

Possibly not what you want to hear, but if you can get access via a VPN and others are experiencing the same problem, just do nothing, sit back and relax, and wait for things to sort themselves out.

At least NS&I won't have gone bankrupt! Smiley

 

edit: typo

Mr_Paul
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Re: Can't reach NS&I login page

@Clarissa 

To clarify, are you not able to log in via the link on NS&I's home page?

https://www.nsandi.com

 

That works for me, on Plusnet broadband, but https://secure.nsandi.com does not.