Can my plusnet router be set to auto reboot on failed ping
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Can my plusnet router be set to auto reboot on fai...
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 9:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 9:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@geraldwy Do you know why the line drops ?
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 9:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please I just need remote reboot or automatic reboot anything else is going away from what I need.
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 9:54 AM - edited 31-05-2025 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@geraldwy wrote:
This would not be a fault with the router just a line dropped which a reboot would fix.
Not necessarily.
If the line drops, the router will attempt to resync automatically. If resync cannot be established, a router reboot is not going to help, as the issue is the line / connection, not the router.
The only scenario where a reboot of a router might be relevant is if the router itself fouls up, notably the WiFi network. Plusnet Hub Zeros had a history of the WiFi sleeping - WiFi connected devices stopped communicating, whilst LAN devices continued as is. That issue ought to be addressed by replacing the router.
There is though tech out there which can manage these situations - see How to reboot your router automatically when Wi-Fi goes down! - Zobox Router Rebooter - Tech Talk
Further, following your suggestion to @Mustrum - just go Google the question ... there are lots of answers out there ... How do I automatically reboot my router when the internet goes out? : r/homeautomation
Get a good router that has an option in the settings. Or use DD WRT and just tell it to reboot everyday at 2am, then you have nothing to worry about
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the hardware solution link which I was seeking before posting thud route. However the unit is currently unavailable in the UK.
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When on DSL my Hub Two was running for over 12 months, it recovered from overnight maintenance work and occasional DSL drops.
Two years ago you were asking about 4G failover, did you ever come to a conclusion on that quest?
That is solution I would implement as it would remove the single point of failure to you home network, using a local VPN server you can connect remotely and fault find your network.
plusnet does allow the use of third party devices, have you looked at open source router firmware like OpenWRT/pfsense as @Townman suggests.
During fault finding situations the Hub Two can be reused for testing purposes.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 10:39 AM - edited 31-05-2025 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
https://amzn.eu/d/h9LRXVf
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 11:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@geraldwy wrote:
I often work away from home and therefore have no way of rebooting my router remotely if the connection goes down
This is a bit of an oxymoron isn't it? Unless you're dependent on some alternative connection to a controller on your home network, then how is anything expected to communicate from a remote location if the Internet is down? Plusnet themselves cannot do this unless the router has a connection to its remote management platform (which it will not if the Internet is down).
Can my router be set up to auto reboot if its frequent pings fail?
I imagine this can be achieved if triggered from some other device within the local network. It can't be done natively from the Hub Two.
Not personally aware of any 'out of the box' solutions. You could install a Home Assistant box on your network and a Smart Plug that can be communicated with locally and there's probably a way to script Home Assistant's ping sensor to send an off/on signal to the smart plug if pings to an external site repeatedly fail.
Another thought would be a hardware solution using an ESP module/relay that would do something like this.
Both of those would require a fair degree of DIY/tinkering on your part and I'd personally question the worth of bothering.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could be cache memory full or drop off due memory leakage that a reboot and fresh start would resolve. Also sometimes home kit cannot communicate with routers if they get confused (table of connected devices).
This is why I prefer the automatic ping reboot option as of my post.
After research it appears literally thousands are asking for similar so perhaps its a market for me to design something like a self monitoring smart switch with remote capability.
To date I've only seen two very expensive solutions from ez outlet and keep.
Re: Can my plusnet router be set to auto reboot on failed ping
31-05-2025 12:57 PM - edited 31-05-2025 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@geraldwy wrote:
You do have a point but I often find that it's the case that routers connectionss are not always fully down but suffering from some router backgroud process issue.
Could be cache memory full or drop off due memory leakage that a reboot and fresh start would resolve. Also sometimes home kit cannot communicate with routers if they get confused (table of connected devices).
Memory leaks tend to occur over time. I suspect a scheduled reboot, as has been suggested, would all but irradicate that possibility.
I also doubt the hub itself pinging an external source would necessarily fail under these circumstances either so wouldn't really be a suitable trigger.
Likewise, one piece of home kit not being able to communicate locally with the router does not necessarily mean another device, or the router itself, is in the same state and unable to ping an external source.
If there's external connectivity, then set up a VPN endpoint on your network, VPN in and reboot the hub from there.
All this said, if a router/network is frequently getting into states like you describe (recognise it isn't in this instance), then the effort is better spent tackling the problem at source.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can my plusnet router be set to auto reboot on failed ping
01-06-2025 3:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can my plusnet router be set to auto reboot on failed ping
01-06-2025 4:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't wish to set up a computer running on my LAN just to reboot my router.
My router/network are not getting into a frequent state of disconnection as I would have dealt with that as a fault. This is a business continuity plan with me able to reboot remotely to resolve general issues.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Can my plusnet router be set to auto reboot on fai...