Bt smart hub 6
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- Re: Bt smart hub 6
Bt smart hub 6
16-10-2019 10:53 AM
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Please some one help.
Re: Bt smart hub 6
16-10-2019 12:12 PM
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This topic has been moved from Everything Else to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Bt smart hub 6
16-10-2019 5:58 PM
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Hey @Griffinmk,
Thanks for reaching out to us here.
I'm sorry to hear your new router is not working as expected and I apologise for the frustration caused.
Everything looks spot on from this side in terms of speed & phone line, I can see the drops in connection as per the below graph. Can you get connected via ethernet to a device and monitor from there for a couple of days?
Thanks
Re: Bt smart hub 6
16-10-2019 7:56 PM
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Re: Bt smart hub 6
17-10-2019 1:53 PM
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Hi @Griffinmk
Home Hub 6's shouldn't be locked to BT - they are able to be use don our network and we have a few customers on here who swear by them.
Do you still have your Plusnet Router to hand?
Thanks,
MoR
Re: Bt smart hub 6
17-10-2019 4:30 PM
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Re: Bt smart hub 6
18-10-2019 11:17 AM
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Hey @Griffinmk,
Thanks for getting back to us.
Might be worth trying the Plusnet router again, although as I say that it looks like you've not had a single drop in connection for the past 48 hours. Are you still seeing the drops your side?
Thanks.
Re: Bt smart hub 6
18-10-2019 1:53 PM
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Re: Bt smart hub 6
18-10-2019 3:01 PM
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This is the first report I have read regarding BT locking the Smarthub 6 and to be honest I am sceptical.
Can you by any chance tell us the firmware version of your Smarthub? You don't need to put it back into service, just switch it on, select the wireless SSID with a wireless device and log into it.
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Re: Bt smart hub 6
18-10-2019 3:29 PM
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Re: Bt smart hub 6
18-10-2019 4:19 PM
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:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
16:23:36, 16 Oct.
ppp1:The DYN ROUTE [212.159.6.9/32 gw 172.16.16.138] is deleted
16:23:36, 16 Oct.
ppp1:The DYN ROUTE [212.159.6.10/32 gw 172.16.16.138] is deleted
16:23:34, 16 Oct.
dsl:VDSL Link Down: duration was 634 seconds
16:14:31, 16 Oct.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
16:14:26, 16 Oct.
ppp1:TR69 sending SetParameterAttributesResponse message
16:14:26, 16 Oct.
ppp1:TR69 receiving SetParameterAttributes message
16:14:25, 16 Oct.
ppp1:TR69 sending GetParameterValuesResponse message
16:14:25, 16 Oct.
ppp1:TR69 receiving GetParameterValues message
16:14:25, 16 Oct.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
16:14:25, 16 Oct.
ppp1:TR69 receiving InformResponse message
16:14:24, 16 Oct.
ppp1:TR69 event found : 6 CONNECTION REQUEST
16:14:24, 16 Oct.
ppp1:TR69 event found : 4 VALUE CHANGE
16:14:24, 16 Oct.
ppp1:TR69 sending Inform message
16:14:23, 16 Oct.
ppp1:TR69 event found : 6 CONNECTION REQUEST
16:14:23, 16 Oct.
ppp1:TR69 event found : 4 VALUE CHANGE
16:14:23, 16 Oct.
ppp1:TR69 sending Inform message
16:14:23, 16 Oct.
ppp1:TR69 creating new session with ACS
16:14:21, 16 Oct.
ppp1:TR69 ConnectionRequest: processing request from ACS
16:14:21, 16 Oct.
ppp1:TR69 ConnectionRequest: processing request from ACS
16:14:20, 16 Oct.
ppp1:Request for a new authenticated connection
16:14:20, 16 Oct.
ppp1:TR69 ConnectionRequest: processing request from ACS
16:14:20, 16 Oct.
ppp1:Request for a new authenticated connection
16:14:20, 16 Oct.
ppp1:TR69 ConnectionRequest: processing request from ACS
16:14:18, 16 Oct.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
16:14:17, 16 Oct.
ppp1:TR69 sending GetParameterValuesResponse message
16:14:17, 16 Oct.
ppp1:TR69 receiving GetParameterValues message
16:14:17, 16 Oct.
ppp1:TR69 sending SetParameterValuesResponse message
16:14:17, 16 Oct.
ppp1:TR69 receiving SetParameterValues message
16:14:17, 16 Oct.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
16:14:17, 16 Oct.
ppp1:TR69 receiving InformResponse message
16:14:17, 16 Oct.
ppp1:TR69 event found : 0 BOOTSTRAP
16:14:16, 16 Oct.
ppp1:TR69 sending Inform message
16:14:16, 16 Oct.
ppp1:TR69 event found : 0 BOOTSTRAP
16:14:15, 16 Oct.
ppp1:TR69 sending Inform message
16:14:15, 16 Oct.
ppp1:TR69 creating new session with ACS
16:14:10, 16 Oct.
ppp1:TR69 connectivity to (pbthdmw.bt.m) has been closed
16:14:10, 16 Oct.
ppp1:TR69 sending SetParameterValuesResponse message
16:14:10, 16 Oct.
ppp1:TR69 receiving SetParameterValues message
16:14:09, 16 Oct.
ppp1:TR69 connectivity to (pbthdmw.bt.m) has been initiated
16:14:09, 16 Oct.
ppp1:TR69 receiving InformResponse message
16:14:09, 16 Oct.
ppp1:TR69 event found : 6 CONNECTION REQUEST
16:14:09, 16 Oct.
ppp1:TR69 event found : 4 VALUE CHANGE
16:14:09, 16 Oct.
ppp1:TR69 sending Inform message
16:14:08, 16 Oct.
ppp1:TR69 event found : 6 CONNECTION REQUEST
16:14:08, 16 Oct.
ppp1:TR69 event found : 4 VALUE CHANGE
16:14:08, 16 Oct.
ppp1:TR69 sending Inform message
16:14:07, 16 Oct.
ppp1:TR69 creating new session with ACS
16:14:05, 16 Oct.
ppp1:TR69 ConnectionRequest: processing request from ACS
16:14:05, 16 Oct.
ppp1:Request for a new authenticated connection
16:14:05, 16 Oct.
ppp1:TR69 ConnectionRequest: processing request from ACS
16:14:02, 16 Oct.
ppp1:TR69 connectivity to (pbthdmw.bt.m) has been closed
16:14:01, 16 Oct.
ppp1:TR69 sending SetParameterAttributesResponse message
16:14:01, 16 Oct.
ppp1:TR69 receiving SetParameterAttributes message
00:09:05, 01 Jan.
ppp1:TR69 sending GetParameterValuesResponse message
00:09:05, 01 Jan.
ppp1:TR69 receiving GetParameterValues message
00:09:05, 01 Jan.
ppp1:TR69 sending SetParameterAttributesResponse message
00:09:05, 01 Jan.
ppp1:TR69 receiving SetParameterAttributes message
00:09:05, 01 Jan.
ppp1:TR69 sending GetParameterValuesResponse message
00:09:05, 01 Jan.
ppp1:TR69 receiving GetParameterValues message
00:09:04, 01 Jan.
ppp1:TR69 sending SetParameterValuesResponse message
00:09:04, 01 Jan.
ppp1:TR69 receiving SetParameterValues message
00:09:04, 01 Jan.
ppp1:TR69 connectivity to (pbthdmw.bt.m) has been initiated
00:09:04, 01 Jan.
ppp1:TR69 receiving InformResponse message
00:09:03, 01 Jan.
ppp1:TR69 event found : 0 BOOTSTRAP
00:09:03, 01 Jan.
ppp1:TR69 sending Inform message
00:09:02, 01 Jan.
ppp1:TR69 event found : 0 BOOTSTRAP
00:09:01, 01 Jan.
ppp1:TR69 sending Inform message
00:09:01, 01 Jan.
ppp1:TR69 creating new session with ACS
00:08:56, 01 Jan.
BR_LAN:UPnP functionality has been activated
00:08:56, 01 Jan.
BR_LAN:UPnP functionality has been deactivated (manually)
00:08:56, 01 Jan.
ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 172.16.16.138]
00:08:55, 01 Jan.
:WAN: SENSING AUTO VDSL
00:08:55, 01 Jan.
ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 172.16.16.138]
00:08:55, 01 Jan.
ppp1:PPP: PPP INFO 212.159.6.10,212.159.6.9
00:08:55, 01 Jan.
ppp:PPP: IPCP_NAK
00:08:55, 01 Jan.
ppp:PPP: CHAP_SUCCESS
00:08:55, 01 Jan.
ppp:PPP: CHAP_RESPONSE
00:08:55, 01 Jan.
ppp:PPP: LCP_GOOD_ACK
00:08:55, 01 Jan.
ppp:PPP: LCP_REQUEST
00:08:55, 01 Jan.
:PPPoE error: timeout
00:08:30, 01 Jan.
:PPPoE error: timeout
00:08:22, 01 Jan.
:PPPoE error: timeout
00:08:18, 01 Jan.
:PPPoE error: timeout
00:08:15, 01 Jan.
ptm0.101:VLAN VLAN_DATA connected
00:08:15, 01 Jan.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:08:15, 01 Jan.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:08:15, 01 Jan.
dsl:VDSL link Up: Down Rate=44703Kbps, Up Rate=9999Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:06:24, 01 Jan.
:HTTP UserAdmin login from 192.168.1.64 successfully
00:05:51, 01 Jan.
:HTTP UserBasic login from 192.168.1.64 successfully
00:02:49, 01 Jan.
BR_LAN:A redirect rule is added for the device (id:1)
00:02:49, 01 Jan.
:DHCP Confirmation of Request
00:02:48, 01 Jan.
BR_LAN:New device (id:1) connecting on the LAN was detected
00:02:43, 01 Jan.
eth1:An Ethernet port is now connected (2/1000/FULL)
00:00:53, 01 Jan.
BR_LAN:UPnP functionality has been activated
00:00:43, 01 Jan.
:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ]
00:00:43, 01 Jan.
:Updating port mapping rule (1) by UPnP
00:00:43, 01 Jan.
:The LAN DHCP Server is active
00:00:42, 01 Jan.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4294967295 / preferred time = 4294967295)
00:00:42, 01 Jan.
:DNS name resolution is now active
00:00:42, 01 Jan.
wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).
00:00:42, 01 Jan.
wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).
00:00:42, 01 Jan.
wl0:WLAN has been activated (BTHub6-R235) (band : 5GHz).
00:00:41, 01 Jan.
wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).
00:00:41, 01 Jan.
wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).
00:00:41, 01 Jan.
wl1:WLAN has been activated (BTHub6-R235) (band : 2.4GHz).
00:00:40, 01 Jan.
wl0:(0/36) Channel Hopping initiated/Manually initiated
00:00:40, 01 Jan.
wl1:(0/1) Channel Hopping initiated/Manually initiated
00:00:39, 01 Jan.
:The Modem has successfully powered up
00:00:39, 01 Jan.
:WDG Laststatus:: # Current boot was caused by Soft Reset (Button)
00:00:32, 01 Jan.
:The Modem underwent a warm reset
00:00:27, 01 Jan.
:WAN: ethernet as LAN
Re: Bt smart hub 6
19-10-2019 11:55 AM
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Thank you for going to the trouble of replying
I use a business version, which uses different firmware so I can't check this out but if any of the many other users of the residential version of the Smarthub 6 are reading this can they please advise whether they are successfully (or not) using firmware version SG4B1000E01E and if so the Smarthub model number, which is the first 6 characters of the serial number.
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Re: Bt smart hub 6
19-10-2019 5:42 PM
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:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
Then it's game over. I can surf speed check email everything as Ud normally do for 10 ish mins then that termination message and it's off line. Then it starts all over again. It's nothing Iv done because I have very successfully set up the tp-link Archer 2800 and I can't fault it. It's sorted all my Wi-Fi issues out. But bt smart hub 6 isn't so smart. Or it's to smart and it knows I'm not bt and it's 💩 😢 game over.
Re: Bt smart hub 6
19-10-2019 7:10 PM
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I'm not arguing with your experience. I'm trying to determine whether it's a general problem or just your Smarthub. I believe that there's many Plusnet subscribers using this device but so far have not noted anyone else having this problem. I am trying to determine how many of these, if any, are using this firmware.
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Bt smart hub 6
20-10-2019 10:41 PM
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Using a BT Smart Hub 6 here running SG4B1000E01E firmware, carried over when I switched back to PN around a month back, and it's been fine. Current network uptime is 14 days, line speed a solid 40/10Mbps as expected. WiFi is off as that's dealt with by something else.
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