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Blue light no internet

kelly734
Newbie
Posts: 3
Registered: ‎09-11-2018

Blue light no internet

We have a blue light on the router but nothing will actually connect to the internet tried turning off and on again resetting the router. Logging on and off on settings. It says connected on the settings site and logged in with the correct data not set up
2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,661
Thanks: 3,503
Fixes: 515
Registered: ‎14-04-2007

Re: Blue light no internet

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 92.0 (64-bit)

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,251
Thanks: 6,850
Fixes: 1,138
Registered: ‎21-04-2017

Re: Blue light no internet

Hi there,

From what I can see your order hasn't completed yet which is likely the cause for this, it's due to complete today before midnight. Can you let us know if you're unable to connect tomorrow so we can investigate further?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team