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Blue light no internet

kelly734
Newbie
Posts: 3
Registered: ‎09-11-2018

Blue light no internet

We have a blue light on the router but nothing will actually connect to the internet tried turning off and on again resetting the router. Logging on and off on settings. It says connected on the settings site and logged in with the correct data not set up
2 REPLIES 2
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Blue light no internet

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

 

 

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Gandalf
Community Gaffer
Community Gaffer
Posts: 25,931
Thanks: 9,572
Fixes: 1,512
Registered: ‎21-04-2017

Re: Blue light no internet

Hi there,

From what I can see your order hasn't completed yet which is likely the cause for this, it's due to complete today before midnight. Can you let us know if you're unable to connect tomorrow so we can investigate further?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet