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Blocked Ports

jadowse
Newbie
Posts: 4
Registered: ‎13-07-2018

Blocked Ports

Hi,

 

I've reset/rebuilt my router.  I've checked the firewall settings on my account.  All was well until a week ago.  I've checked an online port checker which has verified my findings.

I am finding ports such as 1194, 8082, 8080 (router management) inaccessible from the internet.  however i can connect to "another port" for my home automation fine.  I've deleted references in my router and remade them with no success.  8080 is a pretty standard port for management purposes but i still can't get to it.  I know plusnet state they do not block ports but i can't see how this isn't the case when i can connect to some ports and not others.  I have a static address too, but at least 2 of my ports respond the other useful ones don't.

Plusnet state they don't block ports but they do traffic shape... are they traffic shaping the ports out?

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,941
Fixes: 464
Registered: ‎21-04-2017

Re: Blocked Ports

Hi there.

If the broadband firewall on your account is switched off we shouldn't be blocking any ports.

Also we discontinued traffic prioritisation for all Unlimited residential packages about this time last year.

Have you tried port forwarding?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jadowse
Newbie
Posts: 4
Registered: ‎13-07-2018

Re: Blocked Ports

HI, thanks for the reply.

 

This is what i'm already saying.  I have several port forwarding rules in place on my router.  2 work, the rest don't.  I can reach them internally no problem.  I have rebuilt and reset my router and started adding the rules again.  No firmware updates on the router, no changes to my internal infrastructure.  All works fine behind the router.  only 2 services work from the internet.  A port checker online can see my two ports that are working but it can't reach the other ports that aren't.  One is a standard 8080 port which should work absolutely fine and does internally but not on the internet.

Moderator
Moderator
Posts: 18,838
Thanks: 2,021
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Registered: ‎11-01-2008

Re: Blocked Ports

Moderators Note.
Moved from fibre to my router

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 13,498
Thanks: 1,230
Fixes: 97
Registered: ‎04-04-2007

Re: Blocked Ports

What router are you using, and are you sure the servers are listening and you have the relevant exceptions configured in any software/windows/iptables firewalls etc?
I've run services on the ports you've mentioned without problems in the past.
Edit: also worth checking UPnP isn't opening those ports for something else without you knowing, they're fairly common.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jadowse
Newbie
Posts: 4
Registered: ‎13-07-2018

Re: Blocked Ports

TP Link.  As i've said it all works behind the router on the LAN.  None of these are Windows, all linux distros and nothings changed, no firewalls in place.  I have found out since that one of the webservers has died.  However my VPN still does not reach on port 1194.

Community Gaffer
Community Gaffer
Posts: 13,498
Thanks: 1,230
Fixes: 97
Registered: ‎04-04-2007

Re: Blocked Ports

Have you configured/checked your server logs in which case?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jadowse
Newbie
Posts: 4
Registered: ‎13-07-2018

Re: Blocked Ports

It's not even hitting my router.

 

Community Gaffer
Community Gaffer
Posts: 13,498
Thanks: 1,230
Fixes: 97
Registered: ‎04-04-2007

Re: Blocked Ports

Are you sure about that? Huh

 

>tracetcp 80.229.xxx.xxx:8082

Tracing route to 80.229.xxx.xxx [xxxxxxx.plus.com] on port 8082
Over a maximum of 30 hops.
1       57 ms   24 ms   58 ms   84.93.224.145
2       266 ms  59 ms   40 ms   84.93.224.132
3       60 ms   37 ms   25 ms   84.93.224.133
4       65 ms   77 ms   120 ms  84.93.224.26
5       59 ms   45 ms   33 ms   84.93.224.49    [gi1-22.pcl-gw01.plus.net]
6       101 ms  102 ms  123 ms  195.166.129.208
7       38 ms   29 ms   30 ms   84.93.253.74    [411.ae0.central10.pcn-bng02.plus.net]
8               80.229.xxx.xxx reports: NO ROUTE
Trace Complete.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵